i’ve had the same exact issue upon placing a order via a sales representative on the phone . i attempted to check the order status on the day i was to receive the order and it was still showing “on hold” mind you when i received an email stating i hadn’t accepted the terms and conditions i attempted to do so AGAIN via the link in the email but was getting a message saying terms and conditions have been accepted for this order . i called at least 3 times and the representatives where saying the same thing everybody else is saying that “everything is good on my end” and did not know how to resolve the issue . on my 3rd call i just requested the order be canceled and i had to place the order on my own via the app . but this time i chose in store pick up vs 2 day shipping . and would you know it went through with no problem and is not showing on hold . in my 3rd call i was told i needed to contact my bank because the first order was declined but no other agent told me this my first 2 calls .. so that was a bit misleading and confusing . then per my bank nothing was showing pending the first order charge was showing posted with no issues i was looking at this while on the phone with a representative and i told them this as well but it seems as if they were just trying to push me off to my bank because they didn’t know what else to do . so i hope i will receive the first order amount back as a result of canceling the order but i will come back with an update on that and if i run into any additional problems . but initially it appears the only way to resolve this is to cancel the order and order it again . i do find it strange that this is a known issue that has been going on for years per the community forums . hopefully verizon takes the time to actually investigate this as it is a huge inconvenience .
