Asurion complaint

Shairac910

My husband and I switched from AT&T to come to Verizon and ever since we switch we continuously have issues . We are paying monthly for asurion and for what ? My husband phone is now broken and they keep denying his claim I knew better to just stick with apple care and really really we should of just stayed with AT&T asurion is no help over the phone either is Verizon when I’ve spent 3 hours in the store talking to a rep but now let me not pay my phone bill because they don’t want to fix my husband phone then we’ll have a issue

Verizon_Support

@Shairac910
wrote: My husband and I switched from AT&T to come to Verizon and ever since we switch we continuously have issues . We are paying monthly for asurion and for what ? My husband phone is now broken and they keep denying his claim I knew better to just stick with apple care and really really we should of just stayed with AT&T asurion is no help over the phone either is Verizon when I’ve spent 3 hours in the store talking to a rep but now let me not pay my phone bill because they don’t want to fix my husband phone then we’ll have a issue

Thanks for joining us, and I'm sorry there's been some trouble with getting a replacement. Asurion is our partner for device protection and replacement. They work with just about all the carriers. For sure we can work together to get a better idea of what's up, and find the best resolution. As part that, I'm sending a Private Message.

-John