I recently did the online signup for Verizon which includes the $300 gift card . Is that something I have to enroll into myself ? Or will it present itself eventually?
I know I wouldn't want to leave a gift card laying on the table myself, KQxx1. If this was for a new line of service added after 11/13, you can use promo code "300CARTOFFER24" at this link: https://www.yourdigitalrebatecenter.com/#!/
Let me know if this helps.
-Joseph
Thank you for joining our family Doobster! Can you please provide us with additional details on the promotion? Did you bring your own device?
~Ivone
I had the same thing happen to me. For me, as I was ordering my phone and new line, there was a message that asked if I would like to receive a 300 dollar credit line with my purchase and I clicked accept. I haven’t received anything yet and was curious if it would come in?
We would love to help Ko_33. Do you have a screenshot of this promotion? Are youreferringg to a credit card offer? -Joe
I do not. It wasn’t a credit card, it was a gift card in credit to be able to use online or for bills. It popped up when I was checking out, asked if I would like it, then nothing happened after i accepted. I see a lot of people had the same issue and am wondering how to claim the 300 it said.
I have the same question. Where is my $300 gift card?
Same issue. No $300 gift card. Just bought a phone today
Congratulations on your new phone! Let's investigate your promo further. Has the phone been activated yet? Which $300 Gift Card Promotion specifically did you qualify for?
-Melissa
I did the same thing and I believe I read that it’ll send to your email automatically a couple weeks later, but it’s not something you sign up for just make sure you have access to the email you put down when purchasing and be on the look out for the gift card.
I had the same issue - I switched to Verizon and got an iPhone 16 pro for “free” (only paying $2.77 per month for the pro upgrade and receiving the $26 credit each month for the phone) but was promised a $300 w gift card but never received it. How do I get the gift card?
it even prompted me to confirm I wanted the gift card during the online checkout process
Your order qualifies for a rebate.
I had problems with mine but I looked on my receipt to find how to redeem Learn more and redeem in my Verizon Look for 'Account activity & notifications' on your Account overview page
Me and my girlfriend just got our new phones too and we both did it on separate dates and transactions and have not received ours either I would like to know how to move forward
Hello, Darwin14. Congrats on your new phone. Help is here as we always want to see our customers receive their promotion. Please share more info. When did you upgrade?
-Natasha
I have the same $300 gift card added to my new line and I haven't gotten anything yet. Am I supposed to do something?
Same here clicked accept on gift card during online checkout, but NO gift card card and support did not help me at all for over 2 hours. Need help as well
Hello Zay4301, we're sorry to learn you're having issues with our promotion. We will be sending you a private message to further assist.
Yes I recently bought a phone online said I would get. $300 e gift card but haven’t got it
Hello, thanks for reaching out! We can help you with your offer. Did you place the order online yourself or with a chat agent? Can you let us know on what date your order was placed? Was this an order for new service or an upgrade?
-Lauren
I just spent 70 minutes with a chat agent who was clearly obvious of this offer. Even asking me for website links to where I saw it. How can this level of confusion be possible? After all that time they said it was a $200 offer not $300. What is going on? Can Verizon please come back and advise what consumers are supposed to do to claim this? It shouldn’t be this hard.
Thnak you for lifting your concern about your troubles with trying to process your rebate. Let's dive in! Have you received an email yet that it's ready to redeem? If you go through the flow below in your My Verizon App is the rebate reflected?
My Notifications > in App Alerts or Shop > Orders > Rebates.
Yea after reading this thread I’m switching back just switched over yesterday and my service is trash and no $300 gift card like their website states. And of course they’re gonna say “within 80 days” and wait until after your 45 day return policy to spit you more nonsense
I'm sorry to hear that joining the Verizon network has not been the experience you were hoping for. I'd like to address your service concerns first, can you tell me more about what is going on? Are you getting the same service everywhere you go? What happens when you restart your phone?
Hi, no I haven’t received an email about it. how soon after activating service should I expect to see it?
I’m also waiting for mine, I bought a new phone and plan online on dec 6th, got the phone today, and I don’t see any code or anything for the $300 card
Thanks for checking on that, we would like to review additional details as far as your offer. Can you let us know when your original order was placed and how your order was placed? What services did you order? Did you open a new account or did you already have an existing account at the time your order was placed?
We're here to help. Did you submit the promotion through our site? ~Peter
I have the same issue. It shows the promo on my receipt with a link to redeem but it goes nowhere. We switched from Tmobile and bought 4 new phones. Any help would be appreciated.
I have a similar situation, i wasn't able to complete my online order due to an issue transferring my phone number but online I was offered $300 gift card on Dec 4th to complete my new phone purchase. I had to complete it over the phone but they said I would still get the gift card. Still have not received a redemption notification.
We're sorry to read you have not gotten your gift card. Did you submit the offer on our site? ~Peter
I had the same , I didn’t receive the 300$ gift card
We are here to help we want to make sure you don't miss out on your gift card. Have you gone online and completed the redemption process?
-Kristen
Same I haven’t received the email that I was supposed to receive within 48hr of processing. It was processed Dec 30, 2024 but still no email. What is going on? It tried calling customer service but I was on hold for on hour this is so frustrating
Sending you a private note.
-Cryssie
Once you submit the form you'll still wait for a long time. I submitted my form on December 7th and was told that it should process around the 26th of December, I am still waiting. If they're not actually going to process it in a reasonable time they shouldn't give you an estimate they should just say oh we'll get to it when we get to it, if they ever do.
I submitted my request as directed and was denied as invalid submission i contacted Verizon supported help and they directed me to submit again then I checked status and it says duplicate number invalid still .is there some reason I'm missing that I was denied after reviewing the required failed I do qualify. I punchesd in cart with plan and ported my number from different phone company. New phone .new line .new customer.
Hello Pdxred77, we can take a look to see what is happening with your account regarding the form that was submitted. So we can assist you better, we will be reaching out via Private Message. -Dee
Thank you for the additional information, we'd love to provide you support and clarification on the status of the gift cards. We will send you a private message to further assist you.
-Art
Submitted mine on December 4th and chatted with a rep last week who said it would be emailed to me today before 10et. Welp, still nothing. Chatted with a new rep today who gave me a really hard time. Trying to get me to resubmit for a 200 offer instead. Luckily I have the tracking numbers of my original request. Now she says they will be issued by Saturday which I highly doubt. They just keep kicking the can down the road. Everyone warned me not to switch, I should have listened.
Also, I used to be able to track the status in the Verizon app under my activity but after chatting with the rep it just disappeared. It definitely feels as if they are trying to make it hard to redeem said rebates.
Hey there, thank you for reaching out, about your gift card. It will be my pleasure to further assist you, to make sure you get what was promised to you.
I'm having the same problem. We was told that we qualify but the code Ann link isn't working for us.
Netta28_, can you describe what happens when you try to use the link and code? If possible, please try opening the link using another browser or try clearing your cookies/cache.
~Jesse
Same with me, never got 300 gift card. Spend several hours with multiple agents. I am not sure if verizon cannot follow through their offer why to offer and deceive consumers. I think I need to reach out to statie Consumer Protection Board.
We most certainly would love for you to get your gift card. Sending you a private note now.
is anyone here got sasitfactory solution, or it is just eyewash from verizon and the agents are trend the decline the your legitimize offer
CS rep resolved this issue.
I would like to express my concern regarding a promotional offer that was promised to me but has not been honored.
When I signed up for Verizon service and ported my mobile number, the customer service representative explicitly assured me that I would receive a $300 gift card upon completing the process. However, despite multiple rebate submissions, my request was repeatedly denied, citing that only Unlimited Ultimate plan members are eligible for this promotion.
At no point during my initial conversation with the representative was this eligibility restriction mentioned. Had I been informed upfront, I would have made an informed decision. It is extremely frustrating to be told after completing the porting process that I am no longer eligible for the rebate I was promised.
I kindly request that Verizon honor the promotion as it was initially communicated to me. I would appreciate a prompt resolution to this matter. Please let me know how we can rectify this issue.
I’m having the same issue. This was the Cyber Sale you were offering in December for a $300 gift card. It’s now been 3 months. I’m completely lost on why I didn’t receive this with little to no help at all?
We are sorry to read that you had this issue with your promotion, we'll be glad to help out. To clarify, when did you submit your rebate? Do you have the submission ID for it?
~Freddy
This same exact problem has been going on for me as . I have spoke with 5 different agents over the last 4 months who all assure me the rebate information will be sent to me. They tell me it takes weeks to send out once they put the request in, which I assume is just a tactic they use hoping I will forget about it.
Hello and thank you for bringing this concern to our attention. It is not our intention to delay any promotion redemptions, and I'd love to review your account to see why you have not yet recieved the Digital Gift Card. Im sending a PN in order to collect more details and get this issue resolved.
-Will
I made a claim about it still nothing
We appreciate you for choosing Verizon for your services. I'm happy to help you check on the status of your rebate. How long ago did you submit your rebate online?
-Jazzy
I just bought a phone and switched to Verizon on the 15th, two days ago. It said I qualified for a $300 E-gift card if I bought my phone and line today and I did, and the card was added in my cart at the time of purchase but now I see no trace of this gift card I’m supposed to get. It’s nowhere on my account or in my email.
Hello XoKaiy, we want to make sure we check into your promotion. So we can better assist, we will be reaching out via Private Message. -Dee
Same here I didn’t get the gift card. May I have help?
Help is here! We can help with that $300 gift card. Sending you a Private Note. -Ross
I recently joined Verizon with a new line & new devices ordered online cause it stated if you purchased a new line online you’ll will receive a $300 gift card. I ordered on 5/31/25 still yet to receive anything. It shows on my receipt I have until July 30th to use but I haven’t received anything. When and how should I receive it.
Hi there Wicoboy22! We want to make sure you receive promos that you qualify for. I will be sending you a private message so that we may investigate further.
-Erica
I have the same issue. I activated two new lines last week and clicked on the receive $300 prepaid visa. Haven’t received anything in the mail/email to redeem it.
I need help also to retrieve the $300 gift card
Hi there LeeAnnPyle! We definitely want to make sure that you receive all eligible promotional items as promised. In order to determine which promotion you were offered, can you confirm whether you purchased new smartphones when you added new lines or did you bring your own devices?
-Necia
Same issue with me. Ordered a new phone from Verizon on 05/30/25 and the offer states I have a limited time of 60 days to redeem my offer, but where do I redeem it? Where even is it? Never received any email or further instructions regarding the gift card.
We want to make sure that you receive any rebates or promotions you are eligible for.
Here’s how to redeem a rebate offer:
-Joe
I had the same I called Verizon they gave me the promo code to request my $300 rebate
I have not received my gift card either, we tried ordering online and called customer service for support, we were told we would qualify for the same promotions even with calling in the order. This was on May 26, 2025
I just added a new line and like all the others, have not received any information about the $300 e-gift card. How do I redeem the offer??!
Welcome to the Verizon Family. We want to make sure you get all the promotions you are eligible for. So we can take a closer look, we will be sending over a private message.
I have the same issue. I added a new line last week and still haven’t received a code
Hi there! We are happy to review the gift card offer with you. I sent you a private message to get started.
-Nikki
Me too it sayss on my contact I don't see a place where it says the rebate code but then I was told you don't need that please let me know what's going on
We're sorry to see you're having issues with your rebate. We will send you a private message to further assist.
I see that I qualified for the $300 gift card on my receipt, but I have no rebate offers in my Verizon account page.
Same issue here. Started a new plan and purchased new iPhone with the promo of getting $300 gift card and nothing since.
We always want you to get any promotions you qualified for. When qualifying for a promotion like this, there is generally a tile present to click on your myverizon account in addition to an email that gets sent with the steps to register. You would then receive a submission ID that you can check the status with. Hopefully you find this information helpful, but we are always happy to answer any specific questions you have.
-Anthony
I’m not seeing any tile to click for it nor an email with any additional steps.
I am in the same boat. I came to Verizon last week as a new customer with 4 lines, 3 of them port-ins. I also saw the pop up for the $300 Verizon GC and also have received nothing yet. I also had a $300 port-in credit per line pop up as well. I called support today and was on the phone for 90 minutes and left with neither. The rep was nice and gave me a monthly credit to help with my bill that will equal the $300. Still looking for the $300 x 3 port in credit.
I appreciate any help that i can get. Anything helps these days. If a Verizon rep can help me there is much more to this story. Thanks in advance.
Thanks for letting us know. I am sending you a Private Note. -Ross
Haven’t received my $300 gift card
Hi, we want to help and make sure you receive all the correct offers. Please meet us in the Private Note we sent to further assist you.
~Gina
I had a similar issue but it didn't show on my receipt and I was wondering if I had somehow missed the promotion when I checked out or if it would be from a separate email. I'd love to get any help
I didn't receive my $1000 (4*250) for porting 4 lines. After many customer service contacts, one manager was able to give $800 account credit (almost after a year). But I missed entirely two egift cards ($200+$300) for adding additional lines.
My rebate said processing and then I hey an invalid in the app alert but customer service says its pending I think they lied
We are happy to check the status of your gift card for you. Sending over a Private Message so we can take a look.
