Child Item

Site Totals

61368 Questions Answered 267 Categories

eSIM Activation issue

Brad_k1980

Why when I tried the option of activating a different phone device on my account as it did not work out on my end as I am now without phone service on my end, when I try to do the online authorization code, won't come through since no service is on the phone anymore. Saying SOS only, Emergency Calls only, no way to get an online code sent to my device to try to continue with the activating of a phone device by switching it out,

Comments

SynthpopAddict

Sorry to hear your service went out on Thanksgiving...hopefully everything else is going nicely.

It's possible your phone doesn't support eSIM, as I saw elsewhere on the internet that you must have the iPhone SE 2nd generation or later before it is eSIM capable, and also that certain international versions do not support eSIM.

Otherwise, I've read of several instances in which a Verizon agent must manually push through the eSIM activation on their end before it works.

Brad_k1980

I have the SE 3 generation iPhone, and even Verizon tech support tried helping me to activate the eSIM but no success at all, nope, I am talking about from on the social media secure channel, uh huh, yep, so the SE 3rd generation is eSIM capable, well I have ordered a physical SIM card to go pick up from a Verizon up in the morning and get it activated while I am at the store when I go to pick it up

SynthpopAddict

If you were chatting with people on the social media channel, I'm not sure they can do the manual activation of the eSIM. My experience with that channel was it was a bunch of random people switching out every 20 minutes (and each new person would have you start over with the issue), and for all I know, they might not even be directly employed by Verizon. The people who successfully got an eSIM manually activated dealt with Level 2 Tech Support within Verizon.

But since you've ordered an actual SIM card, hopefully that will work.

Child Item