In initial troubleshooting chat, tech stated I needed a new FIOS One Voice Remote. After about an hour of back and forth the tech supposedly arranged for a new remote to be shipped next day.
Three days later when remote never arrived, I started a chat to get a tracking number which they couldn't provide. One hour, four agents (tech, customer service, billing, then back to tech), where I was ultimately told that remotes are not shipped overnight and I would receive in 3-5 days.
Which it didn't.
Now 10 days later, on with Verizon again today for almost 90 minutes and after 3 different techs (tech, billing, tech), I was assured that new remote would be shipped for overnight delivery.
Fingers crossed...
Frankly, I have had virtually no issues with FIOS for the 3½ years I've had FIOS. One issue with our router which was quickly resolved.
But this has been exasperating.
![Photo of [Deleted User]](https://w8.vanillicon.com/v2/80c568925a99fa5def344c223125788d.svg)