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Black Friday free phone

Mfk712

Traded in for a free Samsung phone for a Black Friday deal. Was told phone credit would be on bill the following Monday. Current bill has charge for "free " phone and no credit. Next estimated bill also shows no credit. Why am I paying for a "free" phone?

Comments

Verizon_Support

It is always good to manage your account, we'll be glad to help out. Normally, promotions can take 1-2 billing cycles to be applied on your account. If you have any issues once your new bill generates, let us know, and we'll be glad to help out.

~Freddy

Mfk712

I paid for the "free" phone on my last bill and it is still showing up as a charge on my next bill estimate.

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