Hello, I switched from ATT to Verizon and was told that I would receive a $300 promotion gift card for switching. I never received any information regarding the gift card and it’s been a month already. Please assist
thanks
We hear you loud and clear. Please tell us, have you checked your email and spam folder?
~Geo
Hi I have checked email and didn’t find anything relevant
Same here; I never received any email regarding the gift card.
Thnak you for those additional details. Doe syour order confirmation have a rebate code?
-Melissa
We want to make sure you get that gift card asap; please let us know if you'd like to continue.
-Cait
Did you submit the offer for the gift card on our site? ~Peter
I have included the offer when I submitted my order yes. Please advise on next steps thank you
No never received anything. Continue
I am currently experiencing this same issue. I was told it would come in the mail after I signed up and switched services and got a bunch of new lines with Verizon. Nothing has come in the mail. I reached out to customer service and have all the screenshots but they just closed the case and never offered an explanation!!! I’m literally about to cancel and get an attorney.
Okay so I may have overreacted but I’m still really upset and don’t know what to do about this
I know it is important to take advantage of all parts of a promotion you qualify for. We want to make sure we investigate this to see what happen. I am sending you a private message so we can further discuss your account.
-Jazzy
I have had the same problem. Submitted through the Verizon site with the promo code and no updates
Hey there, Patricia1508, we know how important it is for you to receive your promotion! You mentioned you were able to submit your rebate online. When were you able to send that in?
-Lauren
We want to make sure you're getting help with this gift card. Please give us a little more information so we can assist in the best way. When did you make that submission using the promo code? -James
I have the exact same issue. I moved from Mint to Verizon and was told by the agent I would receive a $100 gift card for each of the two lines I moved over (total: $200) in November. Never received anything, was waiting for it to reflect on the portal. Don’t know the exact promo code because the agent just told me that I will be receiving it. Please can you make this right Verizon, it’s super deceptive marketing.
Hi there VG343. We want to make sure you receive the giftcards that you were promised. I will be sending you a private message so that we can investigate further.
-Erica
Exact same thing happened to me. Puchased new iPhones and switched 11-26-24. No information, no email. Have contacted Verizon four times now about it. Each time they say "you should get an email within a week" but nothing. Seems like something nefarious is at play.
Hi MtBikeMike, we want to help address your missing promotions, we did send over a private message so we can look closer into this with you and get it taken care of.
-Meg
I am having the same issue.
I'm sorry to learn that you're having the same issue, Ahouserrr. I am here to help. When did you start service with us? What was purchased when you started service?
-Joseph
