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Samsung tv promotion

I upgraded a phone and decided to take verizons deal for a free samsung tv with an eligible upgrade. Completed the upgrade with an eligible phone and qualified plan. This was on November 16th for the activation ect. 30 days later no email or tile on the app. I tried looking in different places and logging in directly from the website. Still nothing... gave them another couple days and nothing.

Contacted support through chat and was bounced through at least 10 support agents each saying different things, dropped connections or just transferred me outright.

Called support and was on the phone for about an hour with an agent who said he put in a ticket and I would hear back in 7 days.

I am not holding my breath for verizon to figure this out as this would be the second time that verizon has burned me for upgrades and promotions. The first being I returned two google pixels for upgrades and guess what? They only "recieved one" and decided instead of honoring the $1000 trade in they were offering for both they gave me $30 and wouldn't do anything.

Buyer beware.

Comments

Verizon_Support

We are sorry to read that you've had this issue with redeeming your promotion. Can you tell us what device did you purchase to qualify for the promotion?

~Freddy

I bought a Samsung S24 in November as well and am also not seeing the email or tile to redeem

Thw upgrade was a Samsung s24

Verizon_Support

Thank you for raising your concerns about your promotion. We want to make sure you get every promo you're eligible for. Have the requirements below been met?

An eligible Samsung smartphone must be active on eligible service for 30 days before the Samsung TV on us can be redeemed (WFG wait period). One Samsung TV per account.
- After the 30-day waiting period, customers have 60 days to redeem the Samsung TV, or no later than 5/8/25, whichever comes first.
- Verizon reserves the right to charge back up to $999 for the value of the Samsung TV if eligible services are canceled within 180 days.

-Melissa

That's correct. The problem is that we have met the requirements but verizon has not sent an email or added a tile to allow us to complete the promotion. All requirements have been verified multiple times with verizon.

Verizon_Support

Thank you for that information. We are sending you a Private Message to assist you further with this issue.

-Sean

I got the email and have the tile but when I click to redeem it has a popup wanting me to accept terms for a Google home promotion from 2022 and when I do, it errors out. The tile itself is an error as it says Samsung TV on us "redeem by ##RD##".

The same thing happen to me as. Undoubtedly Verizon does not train their store rep well, I lost count of the rep in store on on the phone gave me misinformation about the Samsung TV trade. I too traded a samsung 23 ultra to add insult to injury they gave me 330 trade and no TV voucher. I asked for an investigation to the phone conversation to prove what was told to me concerning the trade, Verizon all of the sudden could not find my recorded phone conversation with the agent. Im sure had it been the other way around and they where trying find me at fault the missing phone conversation would certainly have been found. I was very hesitant about making this deal especially when my trade was paid off, now I'm stuck with a new unnecessary phone.

I'm in the same boat no email or link for the tv

Happening to me as well, I actually see the tile, I received the email, but every time I go to claim it pops an error, I have been helped by 8 different representatives and no one can do anything after hours and hours.

A fallout system would be great for us who can't redeem.

Verizon_Support

Hi Dlovejoy2! Thanks for reaching out here about the Samsung TV Promotional offer and issues you have experienced trying to redeem the offer. We need your help to check into what actions the previous representatives have taken to resolve for you. Please reply to the following private message to get started today!

-Deb

Im having the same problem. The last rep i spoke to told me it would be 60 days now!!! I've had it with Verizon. I've filed FCC and BBB complaints.

An update:

Verizon now no longer sees the original ticket that was put in to resolve this... now they are submitting a new one.... what a joke of a company.

I emailed the executive relations team for a resolution.

I will update on this page.

If they can't resolve it then it will be taken further

I have also not been able to redeem this Samsung TV promotion. I received the email and the tile is on my homepage but when I go to redeem it takes me to the terms and conditions for a promotion from years before. I chatted with Verizon reps a few times and that hasn't resolved anything. I've never experienced this before. Why have the promotion if you can't deliver?

Verizon_Support

Hello, Southclaw4. Help is here as we always want to see our customers receive their promotion. My apologies to hear of this experience, but rest assured, we can help. Just to confirm, which service did you begin? Was it an upgrade, a trade-in? When did you complete the order? Please share details.

-Natasha

Hello,

I hab

@vzw_customer_support
wrote:
Hello, Southclaw4. Help is here as we always want to see our customers receive their promotion. My apologies to hear of this experience, but rest assured, we can help. Just to confirm, which service did you begin? Was it an upgrade, a trade-in? When did you complete the order? Please share details.
-Natasha

Hi, I am having the same issue as the above customers. The csr's informed me i needed to wait 65 days. I upgraded to the Samsung 24 ultra and changed my plan. I was told by more than 2 csrs that it would be 30 days when I would receive the email. My order was on Dec 1st and I activated my phone on the 9th of December.

Hi Natasha,

I upgraded my phone to a Samsung Galaxy S24+ on November 29, 2024. Thanks.

Verizon_Support

Hello, Southclaw4. Thank you for the additional information, as it helped locate the promotion. We have sent you a Private Message to further assist.

~Brian

Looks like I'm in the same boat as the rest of you. I upgraded to the new phone and changed my plan so I would be sure to meet the requirements. I got thr email and can see the tile but the tile has an error that brings up a promotion I did years ago. I've talked to a number of agents and I'm not sure we're to go from here. The last agent said they see that I am eligible for the promo and cant figure out how to fix the issue. They say they have a ticket in that the higher ups will see and they will fix the problem. That was 4 days ago and they said it would take a day so I'm trying to figure out what kind of clock or calendar they use.

Hi, I am having the same issue as the above customers. The csr's informed me i needed to wait 65 days. I upgraded to the Samsung 24 ultra and changed my plan. I was told by more than 2 csrs that it would be 30 days when I would receive the email. My order was on Dec 1st and I activated my phone on the 9th of December.

Verizon_Support

We understand the importance of getting all the information for promotions available. Please be on the lookout for a private message from us so we can gather more details.

-Katie

They put a ticket in 7 days ago and haven't heard anything back

This is happening to me now to! I upgraded 3 phone plus added watches and a tablet. Now that I have called several times I'm somehow not getting the TV...this is not ok because they extended the promo and changed and to or on the new promo. Ready to cancel and return everything! You need to honor the promotions quoted to your customers.

Verizon_Support

Hey Jjette8886, we want to help make sure that you are getting everything you need with regard to your promotion. Keep an eye out as we will be sending a private message to better assist you.

-Rosie

Verizon_Support

Hi there Dlovejoy2. Thank you for bringing this to your attention. Your satisfaction is our priority and we are committed to getting this resolved. I will be sending you a private message to get more info.

-Erica

Verizon_Support

We want to check in with you to see if you are still in need of assistance. Please let us know as we are here standing by.

-Sarge

Has anyone had customer service help or received the tv?

I am dealing with the same thing. Every agent hangs up after about 20 minutes on the phone

Me too. Been told I have to wait 45 days now. And have never received a call back from anyone. Went to the store and to customer service.

Instead of calling them and talking to an agent for a hour you should be filing a complaint with the FTC because they are required to provide a response to the FTC and you get someone higher up.

I have had the same problem fighting with Verizon all weekend the tile not working with the message below

##rd##. Now when I try to claim the tv offer instead of being able to pick the tv you want 50in or 75 in they only letting you pick 50 in !!!!!! Im not happy at all with Verizon right now nothing is working!!!

I’m having the same issue with Verizon!!!! Been on with them all week trying to get the tv promo I was offered with the new phone , won’t let me get the 75” tv promo they keep sending to different person every time!!! I’m thinking they just wanted people to buy the phones!!

Im having the same issue except when I signed up for services we were porting in number l. 3 weeks go by and we still can't use our phones cause something happen with the port in. So we had to get new numbers. Well I guess verzion saw that as 4 new lines on top of the 9 lines we already had. So we were over charged. They offer credit. The credit never came we paid the bill anyway. They promised it would be corrected it wasnt a d refused to pay another high bill. I paid 300 on the bil and waited for the remaining balance to be corrected. In the meantime I went to go redeem the t.v promotion well it said I couldn't because I wasn't on the right plan. Come to find out the cancel the plan that qualifies us in the mix of the quadruple over charge. So I call and call and call finally the rep said it'll be fix in 7 days. Well 7 days have come and gone and still nothing. So I called again and to be told again they don't see this or that. The. Comes back and says it was denied because you have a pending balance. I told that I'm not paying another bill until my account was corrected. She finally corrected the payment but now the promotion is just hanging in the balance. And no I didn't get the credit towards age phone we chose the t.v promotion. Yes we have a qualifying device and plan and still haven't received it. We started service in Nov and it's been well of 30 days. It's crazy how none of us know each other but all are dealing with the exact same issue. So all of us mysteriously had something wrong on our account? Not buying it ftc and bbb here we come. And due to my service in the military I record and screenshot every thing. I have everything to prove what I was promised isn't what I have gotten.

Verizon_Support

Hello Riyah1413, we hate to hear that you have been through so much with your service. This is definitely not what we want for our customers. We will be reaching out in a private chat to keep any account information secure.

-Toni

I don't understand why they even have the promotion between reddit and Verizon forums seems like everyone is getting the run around i waited 30 days no email no tile spent hours on the phone with Verizon and still nothing this is a rug pool at least this has to be a breach of contract by Verizon I am extremely unhappy

Verizon_Support

Hi, @TreaH1 We want to help and make sure you get the correct offers. Let's gather a few more details to investigate further. We've sent a Private Note, please meet us there.

~Gina

it’s obvious the Verizon Promo for a free 75 inch Samsung TV when you trade in your eligible phone is a (trick).. Verizon won’t let me use the word that rhymes with HAM!! lol.. The same issues that I’m reading from numerous customers above is happening the exact way to me. I am definitely telling everyone I know to beware, and it’s probably a safe bet to switch to a company that actually has a little bit of Integrity.

Verizon_Support

Hey there,Freddyroc, we know how important it is that you receive your offer. Can you tell us more about the issue you're running into? Did you upgrade your phone or add a new line? When was your order placed?

-Lauren

You all said you would help me with the situation. Now here we are again and I have to submit another ticket. Please tell me how this is right im coming up on my third billing cycle and still nothing. I have called and chatted multiple times and every time you guys say you're submitting an escalation ticket. And still nothing this is crazy.

I wish I could get the tile. I keep getting escalation tickets.

I haven't received a email for the Samsung TV Promotional offer and have put in 2 tickets.. no one has reached out to me even after the 7 days as they promised.

Verizon_Support

Good evening Nita1977, so sorry to hear about the confusion around your promotion, but we would be happy to help. Sending a private note now.

-Anthony

Same exact story here. A representative called me after I’m assuming the browsing online triggered a call to see why I hadn’t completed my purchase. This was December 18, 2024. Full details of purchase was upgrade one line to a Fold 6 and was offered a 75 in TV as a promotion . The young man processed the transaction and all the while in the background of where he was, people would shout and cheer loudly periodically throughout our call. This was from what I presumed to be cheering once a representative made a sale? Anyway we go over and over that this was to replace a number on our account - and made certain he repeated it to me. All sounded good and understood that I had upgraded my plan and had to have the line active for 30 days in order to redeem my Samsung 75” QLED TV. Ok phone comes in and we go to activate it on December 21,2024. Well, my primary line shuts off and it was not supposed to be as discussed multiple times with the young man just days prior. Had to go grab a backup phone to call Verizon since now multiple lines are off and nothing is actually activated at this point. The representative got my phone back on, new phone actually activated on the right phone number - lost many things from my primary line that no one can seem to retrieve since they had to completely restore from scratch. Oh I almost failed to add that they somehow managed to put a price tag of 1299. 00 on my IPhone 13 which has been paid off for a while now, and had a listed price for the new Fold 6 as 0.00.. Back to the problem at hand, my promotion…. Every 3-5 days since January 21, 2015, I have engaged in mind numbing hours of chats where I learned my patience level is not the same now that my kids are grown, by being transferred an average of 5 to 6 yes 6 times each chat, being disconnected, being able to recite the order number by memory now, by speaking on the phone with so many different representatives from all over the world just to get hung up on, spending hours just to hear, “yes you’re eligible, we need to escalate this, you’ll get an email in 3-5 days” that I should probably be on the payroll at Verizon. I’m on the clock with them longer each day than the representatives themselves.. It’s Feb 19, 2025 as I write this and yup, you guessed it.. Watching Hollywood Squares on my 55” Vizio that I bought in 2014. Why you ask? Well I have yet to receive my Samsung TV despite all the complaints and “escalations” that apparently are worthless. I’ve come to realization after my experience with this whole situation that 1.) Never expect someone to actually do what they tell you they will to make it right, to make you smile, tell you you’re like family to us (Verizon) or 2) do something to correct their mistakes. 3.) Actually expect you’re going to get a deal or anything for free. After reading that no one has actually claimed and laid their hands on one of these TVs, on Reddit, here FB or simply googling Verizon Samsung TV Promotion *c*m. I’m convinced it is a s**m and am filing a complaint with executive office and the BBB also the FTC. This is ridiculous that I or anyone can get resolution. And being a customer for years means squat. * I had to redact a word because it won’t let you type $c@m apparently..

After talking to multiple representatives, they all assured me it would be taken care of. They even closed my ticket out as complete. I'm goto contact the BBB at this point.

I purchased the Samsung ultra s 24

I am also having this same problem. We switched from iphones to these samsung galaxy's. I was given 1000 for my trade while my husband opted for the samsung tv. It's has been 2 months since we upgraded our phones and our plans and we have yet to receive a link or tile. My husband has made 5 calls to verizon. No one knows what is going on. The last time they called the actual store where we did this and they supposedly put the promo on our account but that it would take 2 days to show up. She promised she would call him on 2/26 at 2:30 pm. She never called. So my hus and called them..they assured the ticket was still open and this person promised to call him back today. It is now 9:42 pm and no call has been received. We were promised by FOUR different representatives that they would call and not a single one has. Verizon is doing this on purpose that the time to claim runs out and we are screwed out of the tv. Verizon needs to DO BETTER. I am considering legal action.

Verizon_Support

Hey Cdb1326, thank you for bringing this to our attention. We want to make sure we honour the promotions you were promised and qualified for. Please respond to the private note we are sending for further assistance. -Red

djohnsonlindsay

Joining the thread here because this is so ridiculous! At this point, I do not want the tv and I’d just like my bill credited. I will never do this again.

I have had the same issue, we upgraded at line to the Samsung Galaxy s24 and we're reassured in the store the promotion would show up in the My Verizon App. Here it is the beginning of March well over the 30 day period with no promotion showing up!

Verizon_Support

Hello Kyleigh2, we want to make sure we assist with your promotion. So we can better assist, we will be reaching out via Private Message. -Dee

I placed an order with Samsung, but I'm only getting a message saying it's late. Six months after ordering, I didn't even get a TV. Complaining doesn't solve anything. I've never had such a beggar's promotion before. Once the contract is over, I'll never sign a contract with Verizon again. I'll also talk to my acquaintances about Verizon's fraud.

Verizon_Support

Hey jinyoungvip, you never know what a fresh set of eyes can find. We are sending you a private note to help.

-Rosie

Verizon_Support

Hi jinyoungvip, we are available to provide support with your promotion redemption. Please reply at your earliest convenience to get started

-Christy

Verizon_Support

We want you to get any promotion that you qualify for. We'll be sending you a Private message to help support this special offer.

-James

Have the reached out to anyone else stating you qualify and will receive an email within 7 days with the link to claim the tv? If so did you ever receive the email? Because it's been almost 2 weeks and I still have yet to receive it.

Verizon_Support

Hello Kyleigh2 I am more than happy to help make sure your redemption is done correctly I am sending you a private message now.

-Jaquetta

@Nita1977
wrote:
After talking to multiple representatives, they all assured me it would be taken care of. They even closed my ticket out as complete. I'm goto contact the BBB at this point.

I even have the screenshot where one of their representatives told me I'd be receiving the link via email to claim my TV. Never received the link, then was told I don't qualify, then told that the promotion was over.

I received my tv on 7/24 after I was supposed to get it on 7/1 and when I opened it to have it mounted the screen was cracked now I’m waiting to hear back from customer service

Verizon_Support

Hi there! We want to ensure this issue is resolved for you. I sent you a private message for review. -Nikki

I have the same issue. Purchased in April 2025, have been on good standing, chatted with 4 folks- and they said I don’t qualify? But can’t explain why. I asked for their supervisor names and a phone number. They gave me the names- but no phone number. I plan to try to call someone- but wondering if next route should be FCC, State Attorney General, Department of Justice? I hope to get someone on the phone- but seems to be an interesting marketing strategy they don’t follow thru on.

Verizon_Support

We are sorry to read that you are having issues redeeming your promotion, we'll be sending you a private message to better assist you.

~Freddy

I had the same problem! I called customer service on June 15th and was told to keep an eye out. Needless, to say the email never came.

Verizon_Support

Check your inbox for a private message so we can check on the status of your promotion.

-Joe

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