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I need a return lable to send back my LTE home internet equipment. How do I get this? I keep getting the run around.

I need a return lable to send back my LTE home internet equipment. How do I get this? I keep getting the run around from customer service. I do not want to be charged the $200 fee when I'm trying to return this equipment but do not even know where to send it. Please help!

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Verizon_Support

Hi kl272892, apologies for the trouble in trying to return your device. You can either 1) call 800-922-0204 and ask an agent to switch your return to a local UPS drop-off location or 2) Join us in the private message we are sending you to collect your information and better assist. -Red

kl272892

I ended up going to my local store, and even though they were reluctant to help me, they understood I was getting nowhere with customer service, so they gave me a label to send the unit back. I have sent it back and hopefully will not be charged the $200.00 fee since the equipment is being returned. If Verizon is going to make it so difficult to return the equipment, they shouldn't ask for it back.

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