Child Item

Site Totals

61410 Questions Answered 270 Categories

Free TV

Hello, I upgraded my line and activated my device over a month ago but never received an email or anything about redeeming the TV for the black friday promo offer I used. I have also checked for the TV redemption tile under my account, but it's not there. What do I need to do to get the TV?

Comments

Verizon_Support

Great question RobTheRevelator! You have the right team with you now to take a closer look at the promotional offer/TV on you account. Let's get started with account specific details that we will discuss in private when you reply to the private message that will follow.

-Deb

HarveyBeardman

Can I get some assistance with the same issue please?

Verizon_Support

We'd be more than happy to help. Please look out for a private message from us to gather more information to assist.

-Katie

RobTheRevelator

Hello. When I made this post, I was told that the redemption tile would be available on the 13th. It is now the 13th and I still don't have the tile.

SeanHagan

I am wondering the same thing, have had my upgraded phone for over a month and ha ent received any information regarding the television offer I signed up for either!

Verizon_Support

Hello SeanHagan. After the new phone has been activated you can redeem the offer in your My Verizon app or online as well as through the email.

Follow these steps below:

Log into My Verizon to redeem the offer.
Scroll down to Make the most of your plans and select the offer redemption tile.
Review and agree to the Terms & Conditions, then select Claim offer.
Follow the steps to redeem the offer.

-Joe

Verizon_Support

When you log into your account and scroll to the Make the Most of Your Plans section, what tiles do you see?

-Christopher

SeanHagan

I do not have a redemption tile available!

Verizon_Support

Thank you very much for checking, let me send you a direct message to gather additional information and ensure we can validate why the promotion tile is not showing.

-Art

RENOTS666

Hello I also upgraded to the s24 ultra in December towards the end of the month. Curious as to what I need to do to get the TV. We never received an email, we spoke to someone via chat through the app and they said to wait 65 days? When I bought the phone I was told to wait 30 days.

Verizon_Support

The redemption is available beginning 30 days after the phone was activated and done through the redemption process mentioned earlier in this thread, which is as follows:

1. Log into My Verizon to redeem the offer.

2. Scroll down to Make the most of your plans and select the offer redemption tile.

3. Review and agree to the Terms & Conditions, then select Claim offer.

4. Follow the steps to redeem the offer.

-Josh

SeattleGreg25

Hi, I'm new to Verizon and have never redeemed any offer from any service like phone, Internet or anything so I'm new to this.

My question is,it says you wait 65 days but would I be able to pay the two months in advance and then be able to redeem the offer?

Thanks

Greg

Verizon_Support

Thanks for your question SeattleGreg25. Time frame parameters are not able to be modified or eligibility changed if you pay in advance. If your promotion has a 65 day waiting period you will need to wait the full 65 days to be eligible.

-Katie

Cjanicek

I waited the 65 days and I don’t see where to redeem the TV anymore. Can I have assistance?

Verizon_Support

We are here to support you. Sending you a private note now.

-Cryssie

Luisinho

I'm having the same issue, I can't find the meke the most of your plan section.

Luis

Cgoll

Similar issue. My waiting date passed and the app looks like it updated. I can no longer see the offer tile.

Verizon_Support

We want to make sure you get all the promotions you are eligible for. Sending over a Private Message so we can help.

-Kristen

cwalker5

Can I please get assistance with this issue. It was supposed to be able to redeem my offer for a free tv on 6/29/2025 but am unable to find where to do that.

Verizon_Support

We can definitely help you redeem this offer. Have you checked in My orders to check if the offer is there? ~Peter

amandatrecy

Can I please also get some assistance redeeming the free tv? I am supposed to be able to do it June 30th and the tile is not there and I have not received an email.

Verizon_Support

We are happy to help.
To find "Make the most of your plans" in My Verizon, sign in to your My Verizon account and navigate to Account > Account Overview, Scroll down to find the "Make the most of your plans" section.

-Jazzy

Verizon_Support

We want to make sure you can take advantage of the promo you qualify for. Lets partner to see what is causing a delay in you getting your free TV.
When did you activate your service for this promotion?

-Jazzy

Child Item