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where is my rebate

Hi,

I recently took advantage of the well pay off your phone when you switch to verizon promotion. I ordered my new phone through the chat submitted my old carriers bill and was approved for the rebate. It shows up on my receipt for the approved amount. I received a push notification that my rebate is ready to be redeemed, but I can’t find where I redeem that rebate anywhere. I checked my account notifications and it says I have none. Any help here would be greatly appreciated.

Comments

Verizon_Support

We want to make sure you don't miss out on this great deal. When did you make your purchase?

~Freddy

loashley

I purchased my new phone/service on 12/28 through the chat online so i could receive the link to upload my previous bill (which I did and it was approved), I see the rebate on my receipt but can't find where to redeem it.

Verizon_Support

Thank you for the clarification. You can redeem this by following these steps: Access rebate forms through the Account Activity & Notifications tab or Account> Orders > Rebates.

If you have any issues, let us know.

~Freddy

loashley

There is no form there, I've checked multiple times.

Gibson1553

@vzw_customer_support
I had this same issue. There was never a place to upload a bill for the payoff. I need to know where I can upload my bill and get promos that were advertised

Leslee Gibson

Verizon_Support

Hey, Gibson1553! We definitely want to help ensure you receive any rebate you qualify for. I'll be sending you a Private Note.

-Christopher

bw1189

Did you ever get this figured out? I'm having the same issue now

elizabethakennemore@gmail.com

I am also having the same issue. How do we get our rebates to pay off our old phones with our previous carrier when we switched to Verizon?

Verizon_Support

We want to ensure that all the proper steps have been taken to get your rebate to pay off your old provider. We will be sending you a Private message.

~Balter

lauraprz

I am having the same issue. I called Verizon in early February and a rep told me he saw I uploaded the bill at the Verizon store and that it takes 60 days for it to generate. It's been 60 days and I don't see anything on my Account or notifications

Verizon_Support

Hello lauraprz. We always want to ensure our customers are receiving any promotions they may qualify for. We will send you a private message so we can confirm the timeline for your submission.

-Toni

XBSlayer24

I also cannot activate my rebate as it is not there

Verizon_Support

Hello XBSlayer24, I can definitely help you redeem your rebate. I will be sending you a PM to better assist you.

-Luis

Kylemiller0421

Hi im having the same issue cannot access my rebate anywhere to find the promo code i have made the qualifying purchase already.

Verizon_Support

Hello Kylemiller0421, we want to help review your rebate offer promotion. So, we can better assist, we will be reaching out via Private Message.

-Sarge

Pnda420

I've been in a loop with customer service trying to resolve the same issue. They just keep transferring me to someone else. This has to be some sort of breach of contract.

Verizon_Support

We understand how important it is to be able to get your rebate. We are here to help in any way we can. A private note has been sent so that we can discuss in more detail.

-Bryan

Tgabes18

What was the resolution? I’m also having the same problem. Seems to be that Verizon makes it nearly impossible to access rebate that was offered. Can someone help me?

Mefors

Having the same issue. Every link to a rebate page I’ve tried is dead and nothing shows up in my offers page.

Verizon_Support

Hey Mefors, we appreciate your concerns over this and want to help alleviate them for you. We have attached below our Verizon mobile rebate deals FAQ to help you with your rebate question.

https://www.verizon.com/support/device-rebate-faqs/

-Sarge

whens97

Im also having the same issue. I don't have my email for the rebate anymore. I've called customer service so many times and not one person were able to help me with it. They also gave me an email that doesn't work. Is there any other way you guys can send another email for the rebate so I can redeem it? I also can't find my promo code.

Verizon_Support

We want you to get any rebate you're eligible for! Is this for the same rebate posted above for the paying off your old provider? If not can you pelase share more details?

-Melissa

whens97

Yes its for paying off my devices to my old provider.

Verizon_Support

Thanks for confirming those details with me, whens97. I'll need account access to assist, so please be on the lookout for a private message from us for help.

-Joseph

Thenyster

Same with me. After 2 months of waiting I still have nothing..

Verizon_Support

Hello Thenyster, we want to help review and make sure your rebate offer gets to you. So, we can better assist, we will be reaching out via Private Message.

-Sarge

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