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Gift Card Eligibility

I have been trying to apply for my promotional gift card (for a holiday new phone order) via this website: vzw.com/rebate

The promotional code I put in (obtained from a Verizon agent) seems to be correct, but I am getting an error thst the date of purchase (12/3/2024) doesn't match records. Can I get some help figuring this out?

Comments

Verizon_Support

We're here to help. What code were you offered? ~Peter

AMichels

I was texted VZREUNITE24, although when the assistant read it out loud he said VZREUNION24 - if figured it was just a misread.

Verizon_Support

We want to make sure you have the correct bode to be able to redeem your rebate. We will send a private message and go from there.

-Rosie

AMichels

So I reached out and got a response from customer service, which was a long process but it seemed to work. I submitted for the rebate, got a message that was pending verification, and that verification should occur by 1/24. That was only for two of my four lines, but that's a different story.

It is now 2 weeks later, and the message still says pending verification (and that verification should be done around 1/24). How can I check what's going on?

Verizon_Support

We hear you loud and clear. It's important to mention that these processes can take a full billing cycle. We strongly recommend to continue checking the status of your rebate for any updates. If you see any changes, please keep us informed.

~Geo

AMichels

Unfortunately now the information I've received is that the request is invalid. I don't want to invalidate all of the work that Verizon agents have done to help me progress in this issue, but after many hours (over a dozen, total) of chatting and conversations on phones I am still having problems. This has been the case from when I first signed up for Verizon in November. Am I just a special case?

Verizon_Support

We hate to see that this is an ongoing issue for you and definitely want to ensure you are able to get the promotion that was offered. We are sending over a private note so we can take a look at the promotion together.

-Meg

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