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Trade in Any Phone Any Conditon

I have called Verizon customer care FOUR times, each getting a slightly different answer. I have wasted about 10 hours of my life talking to Verizon customer service and your service is TERRIBLE! I have been a Verizon customer for 23 years and was treated so poorly that I cannot believe it.

One of your customer care "managers," who would not give me his full name or employee ID, raised his voice with me and said to me, "You are the problem!" and then hung up on me. This after talking to two three different people in one call and getting the runaround about the phone trade in promotion.

I cannot believe how AWEFULLY I was treated!!!

I have filed a complaint with the FCC for false advertising on the screen promotion I listed above and posted a screen shot of. I will likely leave Verizon and will file a complaint with the BBB and any and every other consumer protection organization extant.

I want someone from the CEO level of Verizon to contact me, ASAP!

Verizon Home Screen Screenshot.png

Comments

Verizon_Support

Hi YM24,

I cannot apologize enough for the experience that you've had thus far in regards to this ongoing issue. I'll be sending you a Private Message shortly.

-Necia

YM24

Aspen from the Executive office has been dodging my calls. Who from the Executive office could contact me?

This is unacceptable! Horrible customer service!

I have filed another complaint with the FCC and the FTC.

Verizon_Support

Hey YM24, we understand the urgency to get you concerns resolved. We will be sending you a private message.

-Jazzy

Verizon_Support

We know it is important that you get this resolved. I see you have been working with our executive team and I will go ahead and notify them that you have reached out to us today, and we will have someone contact you.

-Jazzy

YM24

You keep messaging me and nothing happens!

Aspen has evaded my calls. What is Verizon going to do!?

Verizon_Support

We're sorry for the trouble getting the link, and want to make sure we get this taken care of asap. We're sending you a Private Note so we can try again.

-Cait

Verizon_Support

Good evening, we just wanted to follow up and see if you still needed help with this issue. We're standing by to assist, so please let us know

-Anthony

YM24

I have not receive any email or calls from Verizon's executive team in over two weeks! This has gone on too long.

Verizon's customer service is horrible! There are so many complaints on the internet. Tomorrow, I will be contacting my local news stations about my story.

Someone from the Executive team, NOT Aspen, needs to contact me. And if they miss me, leave a number where they actually pick up the phone. Aspen has been avoiding my calls, until the promotion that I wanted to take part of was not longer valid! Then, she emailed me an told me to contact the provider I bought the phone from to get the IMEI number.

I bought the phone from verizon!!! If some other provider would have the IMEI number, then verizon would too!

I will file another complaint with the FCC and the FTC.

Contact me to work this out.

I have been a customer of verizon for over 20 years!

Verizon_Support

I can see Executive Relations attempted to reach out to you. I will have the employee reach back out to you within 1 business day.

-Art

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