I’ve been experiencing persistent signal issues daily, particularly in specific locations like my workplace. These issues have severely impacted my work and studies, as I rely heavily on my phone and hotspot for work-related tasks and data for classes. The problem started after my partner upgraded their phone to the new iPhone. Since then, we’ve encountered dropped calls and data not working, with the reception indicator showing “SOS.”
We’ve reached out to Verizon and their tech support team for about a month now. Initially, we exchanged one of the affected devices, hoping it was the root cause. However, we received poor customer service from the local Verizon representative, who refused to address the issue despite not finding any apparent problems. Eventually, we got a replacement phone, but the problem persisted.
We then contacted Tech Support for guidance, but they repeatedly suggested the same troubleshooting steps and recommended paying for a coverage plan to improve our reception. I’m hesitant to do so since I’m already paying for a service and shouldn’t have to pay more to use it as intended.
I’ve noticed that the signal issues are only present in specific locations as I’ve started having the same issue traveling in the areas where my partner normally works, while they’re fine at home. Therefore, I believe the problem lies in those locations and not with our devices.
We visited a different local Verizon again to address the issue further and were advised to have Apple run a diagnostic to determine if there’s a problem with the phone or the service alone. We went to Apple and found no issue with the device. I’ve consistently contacted Tech Support to provide every detail possible, but my requested support remains pending.
Right now, I’m left feeling hopeless and forced to removing my line for my hotspot and switching to another service provider to access data for work and studies.
