very bad experience going through this for the past month with long calls and no solutiion
but the mobile + home loyalty discount was removed suddenly and no one single representative can give definite answer to what happened
Verizon customer services do not understand what they are doing
Hello User2025, we know how important it is for you to have your Mobile + Home Discount apply again. Please use the link below to see how to add it back on per eligibility guidelines.
https://www.verizon.com/support/mobile-home-discounts-faqs/
-Sarge
That is what I am saying Verizon customer service agents do not know what they are doing. I am having an issue with mobile + home LOYALTY discount
not anything else. why it’s hard for them to understand and solve this
We're sorry to read that you have not gotten the help you need with this discount. Have you gotten an update on the ticket that was submitted? ~Peter
First of all, do you sign in Mobil account and Fios Internet account link together......
they are. this discount has been applied for the last year.
