Fios Order Pending

fiosuser_

Have no recent Fios orders, and yet the Fios website diplays:

"Your order is pending.
Thank you for placing your order. Check status. Your current plan will be updated in about 5 minutes, and you may then place any additional orders"

How do you get a support agent to remove this tag from your account so you can change service plans?

VZ_jenn

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.