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Rebate

Verizon Team;

Transferred 3 lines from ATT to Verizon on Dec 24 . I ordered the new plan/devices entirely from Verizon Website. For the two of the lines, email I received from Verizon says my rebate request is invalid. I called rebate center multiple times and I received different responses and suggestion. Please reach out via email so I can provide the details.

Comments

Verizon_Support

Thank you for reaching out here Biscuit123! And welcome to Verizon!!! Yes, we need to figure out what is going on the rebate for your new lines! We want your transition from the previous carrier to be smooth. Please reply to the following private message so we can get more account specific details to mover forward.

-Deb

el27

Same issue. I keep getting denied for the $300 rebate. I've not received it for any of my 4 lines so I don't understand how this issue is due to "duplicate"

Invalid reason(s):

Duplicate VzW MTN
Duplicate Phone Number

Verizon_Support

el27, help is here as we absolutely want to see you get your rebates. Please share more details. What was the date you activated service? Where did you receive these error messages? From the rebate site?

-Natasha

Sashabrynn84

Sounds like we all need to start making calls to the FCC - Verizon, this rebate was a HUGE reason I selected you over AT&T. Its difficult to talk to anyone. Then you send a link that goes no where, but it also disconnects the call. This is ridiculous and advertising rebates with no intents to fulfill them is fraud.

emiliemcd

We switched 12/26/24, submitted the rebate/gift card promo on 1/22/25 with help of a customer service agent over the phone as we never received instruction on where to submit for the promo nor did we receive a code to use. Once submitted it says based on our purchase date to expect it to validated by 02/06/25. I've called back twice since then and also receive a different story every time I call. I also received a text on 03/06/25 stating our gift cards had been approved and to wait another 4-6 weeks to receive them. Yet when I log in today 03/10/25 it says our submission is still pending in one spot and that it's an invalid submission in another spot.

No one can give me straight answer on if it's been validated, when I can expect to receive it, etc. The most recent girl told me it was 8 weeks from submission date so I still had 2 weeks to wait, which makes no sense considering the rebate site said to expect validation within 10 business days.

It all seems pretty shady to me that we were offered $300 per line to switch yet getting the gift card is impossible and no one knows how it works or if it works. Also the amount of posts with everyone else having the same issue is absurd.

Verizon_Support

Hello emiliemcd! We are happy to help clarify the details of this for you. I am glad to hear you were able to submit the rebate. Once submitted, the status is able to be tracked through My Verizon under My Orders > Rebates, and you can also reference our rebate center as well here:

https://www.yourdigitalrebatecenter.com/#!/

-Josh

emiliemcd

Josh, I appreciate the response, but if you actually read my message, you’d see that I’ve already checked both My Verizon and the rebate center. One says my submission is still pending, and the other says it's invalid. I’ve also called customer service twice and received a different explanation each time. The real question here is: WHICH status is correct, and when will I actually receive my $600 in gift cards? Because right now, Verizon is giving me the runaround.

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