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WIFI service

rich1953

I have had very poor service in my house on the Oregon coast for years. Verizon sent me an extender to connect to my WIFI network and it helped a lot. Recently, I switched from cable to Spectrum Fibre as an ISP. The service is far superior to cable, but it caused the extender to stop working.

I have spent over 3 hours n the phone with tech support this week trying to get the old extender and the new extender to work. I even had a three way with Verizon and Spectrum that produced nothing positive. After rebooting the router and extender numerous times, changing router ports, and doing everything possible I called support again. I have been on hold for 40 minutes with no end in sight.

How do they get away with selling a service that isn't consistent and then providing useless tech support?

Comments

SynthpopAddict

I just read a different thread recently where someone eventually figured out that fiber internet service is not compatible with the Verizon network extender. The extenders only work on cable internet. If you cannot go back to cable internet, it's time to port to another mobile carrier unless you want to try investing in a 3rd party signal booster system compatible with Verizon.

jav6

@rich1953
wrote:
I have had very poor service in my house on the Oregon coast for years. Verizon sent me an extender to connect to my WIFI network and it helped a lot. Recently, I switched from cable to Spectrum Fibre as an ISP. The service is far superior to cable, but it caused the extender to stop working.
I have spent over 3 hours n the phone with tech support this week trying to get the old extender and the new extender to work. I even had a three way with Verizon and Spectrum that produced nothing positive. After rebooting the router and extender numerous times, changing router ports, and doing everything possible I called support again. I have been on hold for 40 minutes with no end in sight.
How do they get away with selling a service that isn't consistent and then providing useless tech support?

Is there a reason you don't/can't use WiFi calling only when you're at home? The network extenders came about when the cellular signal was what was mainly supported by phones, but WiFi calling has significantly advanced in the phones since.

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