Kudos to Ralph

thorgun1

Kudos to Ralph,

Unfortunately, I have lost some income and needed to downgrade my Fios home service. Ralph was very helpful, showed empathy and worked the problem to my satisfaction! Ralph is an asset to Verizon and I was pleased to be speaking with him. Well done Sir!

VZ_jenn

Hi thorgun1, Thank you for taking the time to share your feedback! We've passed it along to the appropriate team. We're so happy that Ralph was able to work with you to find a solution that meets your needs. Please don't hesitate to reach out if you need further assistance.