Please lmk what to do I am way past the date promised and think I’ll go to the store tomorrow and get the Xbox and gift card.
We're sorry to hear you haven't received your Xbox or gift card promotion, Malden0321. We want to ensure this is looked into for you. Just to confirm, did you receive an email when you set up service regarding the promotional offer? Have you checked your My Verizon account for the offer?
-Danielle
We are still with you, and wanted to see if you still needed assistance. If so, please let us know, we would love to help.
~Pam
If the promised Xbox and gift card still haven’t arrived and the delivery date has passed, the best thing to do is contact support before making any purchase yourself. They can check the status, confirm whether it was shipped, and re-send it if needed. Make sure you have your order/claim number ready when you reach out. Going to the store on your own may complicate the situation, so it’s worth verifying everything with support first
