Hello, we were sent this new equipment (3 stream boxes, a VMS, and an updated router) about 3 months ago, we were told our prior equipment (which you know, plugs in like normal cable service and was very reliable) was outdated and had to be replaced.
I assumed the new hardware would also just plug into the existing cable outlets we had, but come to find out that everything we have now is based off and Internet connection.
It has been one headache after another with this equipment, the VMS very rarely works well, and the stream boxes suffer because of it. More infuriating is the fact that the apps (Netflix, YouTube, Peacock, ect which use same said stream boxes and also require the Internet access to use) work perfectly 99% of the time. The issue is with the cable channels.
I wouldn't be quite as upset about this if it wasn't for the fact that this "convenience" is costing me the same as my previous equipment which did the job of having cable much better.
I have spoken with several agents via chat over the last 3 months (apparently the ability to talk to someone on the phone is no longer feasible as the "we'll schedule a call back" option works until you know, they call you back, the automated system says hold for your call and hangs up on you).
This is an on-going issue, and I refuse to pay anymore for it, we've received no credit for any inconvenience this equipment has caused (which it has waaaay more than it should).
Verizon either get this right with us or we move on, this just isn't worth the hassle anymore . In case you are wondering, yes, my VMS is currently not communicating well with my new router and I cannot watch my cable.....but I can watch all the Netflix and YouTube I want no issues. Tell me again why I pay $240+ a month for the privilege to watch a couple $10 add ons? This is ridiculous.
