Child Item

Site Totals

61487 Questions Answered 271 Categories

$400 Appliance Credit Missing

Hi Verizon Support. I am reaching out because I have tried several times to get this issue resolved but have had no proper attention received for this issue.

I signed up for Verizon home internet and received the $400 Home Depot Samsung Appliance credit offer. I was told multiple times that the offer would be added to my account. After waiting several weeks (now months) the offer has not been added.

Can I please get Verizon’s assistance on this matter to get this issue resolved?

Comments

nsaleem2

Hi Verizon Team,

I signed up for the 1 Gigabit internet internet plan back in August 2024. I was told that my $400 Samsung appliance Home Depot will be ready about 6 weeks after service activation. I got the email; however, the link never worked.

I have called and spoke with Verizon agents and they never resolved the issue.

My most recent experience is that I spoke with someone who said it will be added to my account in 2 weeks. This was 3 weeks ago and still nothing has appeared.

Please reach out to me to get this issue resolved. We have had the service for over 6 months now and the promotion has not appeared.

Requesting your timely response

VZ_jenn

Hi nsaleem2, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

Child Item