Problems with Fios Legacy Box Upgrade

I am having a horrible time getting assistance with the Fios Legacy Box Upgrade so I thought I would try this way...I am setting up new TV One boxes for a friend. I have hooked up the TV One boxes to the newer TVs. I am now left with two old cathode ray TVs, but will ask about one at a time. So here goes:

Her previous Fios box was the Motorola 700 US. It had two hookup points for coax cables, one that came from the wall, and one that went out to the TV. The mini box, which I am trying to hook up, has one coax hookup, that the tech person I was able to talk to told me was for the cable coming from the wall. The problem is that the ONLY input the TV has is thru coax, and there is no place for it to hook up to the new box. That person told me just to use the old Motorola box and that it would not "die" in April, but another person told me it would die in April. So I am getting different stories from different people. And, to top it off, last time I called to see if I could get technical help, I just kept getting someone who wanted to 'go over the account' and couldn't give technical help. So...

I understand that the mini box can get a signal thru wifi. If I disconnect the coax line from the wall to the TV, can the coax hookup in the mini box be used to carry the signal to the TV? (I guess I am asking if it can be output as well as input.)

if that won't work, is there an adapter that would attach to the cable coming from the tv that would let it use one of the other hookups on the mini box...Like coax to hdmi, for instance. If so, what is it called, and will Verizon supply it?

I have spent hours on this! (We are both 80+ years, so this isn't easy. ) How do I get technical help from Verizon? If I have to spend more time telling someone I am not going to discuss the account until the upgrade is completed, I think I will go mad!

Accepted answers

clem21

@chjajo
wrote:
Thank you... I do know about the RCA adapter, but this TV does not have RCA ports. The only connector it has is the coax cable. I'm trying to find out if there is an adapter that will allow the coax cable to go into the HDMI port on the mini, for example. Or into one of the other output ports on the mini
The other old TV is currently hooked up with that RCA adapter. The trouble there is that she has a VCR tape player that needs to use the RCA ports. But I want to see if the first one is doable before I try to fix this one.

There are adapters that will go from RCA to coax. They call it an RF modulator. Sounds like that isi what you need for that particular TV. Also a cheap RCA 2 or 3 way switch would work for the other TV or use the coax out from the VCR and the RCA outs from the Fios box and switch between them with the TV.

https://www.amazon.com/flexman-Modulator-Professional-Demodulator-Converter/dp/B0CPM5GMCZ/ref=sr_1_16?crid=3W3M0XHD8GVLR&dib=eyJ2IjoiMSJ9.LiS1QAqTLRU4qFudFZjLdIgb83OS1RGBECdozBP2wTtvYwgnBApdx8TlaUBrS-jnxAWULaVMH6qDIXIfLtLyJqGZbZMcJq7nIJMzNCMpJ4hkLZt-Iky-A634M1CeTJb2dPzdV7DrdhOCB0iLpjDVa9LjAs9HEzNKpKbQ_uACjwXPMX9Pcq2owybiI5_UJ5sNRXb8krPKUb0w0OmUdHOOOlVvv3CE5TzlKvy88ClpVjg.luAjKErgipVAW5IApwm8-7X_wtl36DXv1WBYIgKkiLg&dib_tag=se&keywords=RF+Modulator%2C+RCA+Composite&qid=1741472139&sprefix=rf+modulator%2C+rca+composite%2Caps%2C141&sr=8-16

https://www.amazon.com/Panlong-Composite-Switcher-Selector-Consoles/dp/B00KXVBB8Q/ref=sr_1_4?crid=2OBXVQ85CP22V&dib=eyJ2IjoiMSJ9.ksjWPowQ1lr6riNT7Nm2xmLef_7QnSO4vCTnAxsA-chaPR9whpSJdVTpBlJ_rI0wcdrgVCLNW4j5ycjPuQhDo4BcyZFNyI5xC4dF0eZEPOgytO_wkzTfxO7IAwds0_XgCBkkInRXX_ucw1eZliJcb9-vE8LwxgpgcmRQnZH4vMbV0Nyh8VucERa6qfNUC3iE3bFcmoUxesTmp7FowckaxvY0w6Q4dD6R2wDMKDckL_c.qBH-eoXQoh0Pd-ks4JeV_Upnn0OPNiaSpDKahpc94Mc&dib_tag=se&keywords=2+way+RCA+video+switch&qid=1741472267&sprefix=2+way+rca+video+switch%2Caps%2C102&sr=8-4

eric_b2

I hope you already resolved the issue but, if not, it looks like you need the adapter in "Step 4: Accessories" from this page: https://www.verizon.com/content/dam/verizon/support/consumer/documents/vms_4100_new_coax.pdf

The Coax on the box that you have is likely for a MoCA connection (input-only) and cannot be used to take the WiFi signal and switch the Coax to go to the TV.

clem21

@chjajo
wrote:
Oh no! Looking at the picture of the "Step 4, Video adapter" the fios box appears to be the old Motorola one with two coax hookup points. the new box only has one...the input. It doesn't have a second one to take the signal from the box to the tv via coax. The TV only has a coax input, so I need to be able use something to take the signal from the new box, and have some sort of adapter so it can go into the coax cable and then into the TV. Am I totally confused?

You have to use the AV connector that came in the box with the mini, and connect it to one of these that I posted in the reply above:

That will get you the coax signal you need for that TV.

All comments

clem21

If the boxes they sent you are Fios One 4100 series boxes, NOT the Fios + boxes, you should have gotten an adapter with each mini box that has an 1/8" jack on one end and a white, yellow and red RCA connector on the other. You would plug that into the mini, then use a RYW RCA cable to go from that to the red, white and yellow jacks on the back of theTV. The TV should then be set to the AUX or AV input whichever it has. The coax connector on the back of the mini is an input only and would connect to the cable from the wall to get a better signal than using WiFi. The adapter they gave you should look like this:

61ixyuUGneS._SL1500_.jpg

chjajo

Thank you... I do know about the RCA adapter, but this TV does not have RCA ports. The only connector it has is the coax cable. I'm trying to find out if there is an adapter that will allow the coax cable to go into the HDMI port on the mini, for example. Or into one of the other output ports on the mini

The other old TV is currently hooked up with that RCA adapter. The trouble there is that she has a VCR tape player that needs to use the RCA ports. But I want to see if the first one is doable before I try to fix this one.

clem21

@chjajo
wrote:
Thank you... I do know about the RCA adapter, but this TV does not have RCA ports. The only connector it has is the coax cable. I'm trying to find out if there is an adapter that will allow the coax cable to go into the HDMI port on the mini, for example. Or into one of the other output ports on the mini
The other old TV is currently hooked up with that RCA adapter. The trouble there is that she has a VCR tape player that needs to use the RCA ports. But I want to see if the first one is doable before I try to fix this one.

eric_b2

The Coax on the box that you have is likely for a MoCA connection (input-only) and cannot be used to take the WiFi signal and switch the Coax to go to the TV.

chjajo

thank you.. I am going out to her place to try again, and at least I have some information now. It is outrageous that when I call Verizon for tech support, I just get people who want to go over the account over, and over, and over again, and have no idea what I am asking, even if I send a picture.

chjajo

Oh no! Looking at the picture of the "Step 4, Video adapter" the fios box appears to be the old Motorola one with two coax hookup points. the new box only has one...the input. It doesn't have a second one to take the signal from the box to the tv via coax. The TV only has a coax input, so I need to be able use something to take the signal from the new box, and have some sort of adapter so it can go into the coax cable and then into the TV. Am I totally confused?

clem21

@chjajo
wrote:
Oh no! Looking at the picture of the "Step 4, Video adapter" the fios box appears to be the old Motorola one with two coax hookup points. the new box only has one...the input. It doesn't have a second one to take the signal from the box to the tv via coax. The TV only has a coax input, so I need to be able use something to take the signal from the new box, and have some sort of adapter so it can go into the coax cable and then into the TV. Am I totally confused?

You have to use the AV connector that came in the box with the mini, and connect it to one of these that I posted in the reply above:

That will get you the coax signal you need for that TV.