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Can't Accept Terms and Conditions

We are a business account and we are trying to transfer personal lines to a business account. We have had more than 10 calls with Verizon and we always end up with the same issue. We have to accept the terms and conditions. The reference number you have to enter to review the "terms and conditions" is a 9 digit number but the box that you enter it into requires 15 digits to move on with the process. I've explained this to every agent I've talked to then they say they will call me back and it never happens. Finally on our 11th call we got an agent that actually did call us back and bless her, she is as frustrated with the process as we are. She has been trying to help us but to no success. Why would a box for a 9 digit reference require 15 digits? Its crazy. We have invested over 10 hours of time into this simple task so far.

Comments

SynthpopAddict

Wow. Someone else asked the same thing, why they couldn't move their personal line to a corporate account. Maybe it's some kind of conversion you have to do before the system will give you the proper 15 digit number to transfer service to the business account? Or, if the personal lines in question are on prepaid service, you must first convert them to postpaid, because prepaid lines are not eligible for any Transfer Your Service deals.

I do not know if Inside Sales at 800-256-4646 would be able to shed any light on if you need to do some sort of conversion to the lines in question so they can be transferred, but they are the department which would handle switching between prepaid and postpaid.

I don't know if there are area code restrictions for business lines where a company isn't allowed to have a bunch of random numbers from anywhere (a hodgepodge of area codes) for a specific corporate location.

dougwentworth

Yeah, the personal lines are not prepaid so it has to be something else. The crazy thing is every agent says its the first time they have seen it, but it is so obvious an IT issue with the form or the reference number.

Verizon_Support

dougwentworth, 10 hours is a lot of time for transfer of services from a personal to business account. This is not the experience we want you to have and we are glad to hear you are getting support for this process. We'd love to provide your feedback. Let me send you a private message to get more information about the feeback for the transfer process.

-Art

Verizon_Support

Thanks for clarifying the details. We want to do all that we can to help you get this taken care of. I know you want to finalize your transfer. When you last spoke with someone, was it a member of our Transfer of Service team? Their number to dial is 888-832-4540.

-Jazzy

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