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Verizon overcharging retail for phone

dis737

I've spent 2 days trying to get someone in customer service to address my problem.

I have 5 business lines @ $73 per line minus a $25 discount, so $48 / line.

I purchase a new phone (16 pro max) on the website for $750 on a 24 month contract.

Verizon took away my $25 line discount, so now I'm locked into paying an additional $25 / month for 24 months = $600.

So I'm being charged $1,350 (750+600) for a $1,100 phone. THIS IS ILLEGAL.

Comments

Verizon_Support

Hello dis737, because you have a Verizon Business Account please reach out to our Business support team using the link I attached below. Your account situation will need to be worked on by Business Support.

https://www.verizon.com/business/support/contact-us/

-Sarge

dis737

That is who I have been talking to for the last 2 days. The customer service is outsourced to some foreign country and they keep hanging up on me when I ask to be transferred to a manager.

Verizon_Support

We've got your back! Sending you a private note now.

-Cryssie

Verizon_Support

Hello dis737, we just wanted to check in with you to ee if you still needed help with your concern. We're standing by to assist, so please let us know.-Dee

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