Not looking for an answer but wanted to put it out there.
My mother passed away in January 2025 and we no longer need the use of her Verizon landline. I called Verizon at the 1-800-Verizon number on 31 January and commenced talking with a customer relations representative. I canceled the service, paid the bill, and assumed all was well. I live several hours away from my mother's home location, so I didn't verify the phone being off.
Moving forward, I received a bill on 1 March 2025 for another month of service with an additional $10 added to it. So I logged onto the account to attempt to see what the bill was for and received this notice:
"We're Sorry, we're unable to continue your order at this time. "
"Please try again later or contact your local Verizon Business Office for assistance"
Later, still unable to see any account information, I reached out via the chat service because it was after hours. After chatting with "Bobby" I was informed that the line was still active and had not been canceled. I am currently working through getting the line turned off (in a chat for over an hour now) but wanted to share my experiences and frustration with Verizon.
I attempted to do the responsible thing once my mother passed away, as you can read above. By the way, just got the text,
"To wrap up, you will be billed through the end of your current bill cycle. Last, to confirm....."
So not only has Verizon got an extra month but now probably two!
