Discounts for loyal customers & senior citizens

I have been a loyal customer of Verizon for 16 years and I am over 60. A month ago I called to see what discounts Verizon could give for being a loyal customer for 16 and being Senior Citizen. I was told they could give me a $5 for autopay. If I wanted to change my plan and get less service and loose options I could get a cheaper plan. When I complained about Verizon having no loyalty for there customers I was told, they could escalate to the "Back Office Team" and they would be calling me back. I haven't been called back. I can get the same service from T-Mobile and AT&T at a better price. Verizon Won't even discuss the options and will not call a customer of 16 years back. I know very well that once I leave Verizon you will be calling me back offering great deals and more options, but you offer the great deal and the traffic options to 16 year customer. Verizon saves these great deals for new customers. They care so little about keeping me as a customer that can't even return a phone call. Your a communications company that won't communicate with it's customers.

Accepted answers

Verizon_Support

We never want to see you leave us asmith7898. We are here to help. We think staying with us 16 years is awesome! We are proud of our network and we invest billions in it yearly. Here's a great link to our discounts: https://www.verizon.com/discounts/ -Joe

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Verizon_Support

SynthpopAddict

There's only one large carrier who offers everyone in the US a 55+ discount, and it doesn't happen to be Verizon. Verizon and the other large competitor only do 55+ discounts in Florida.

I won't go into the details, but am convinced that cell phone service, like anything else, is usually a matter of getting what you pay for. And there are plenty of threads in the forums from people having all kinds of trouble with promotions not working. This is not unique to Verizon, because I've lurked at the other 2 guys' forums (Blue Logo Place has now shut their forums down, but Pink Logo Place still has theirs last I looked), and "promo not working" is a common theme elsewhere too.

Trish0315

Verizon, you basically just laughed in asmith7898 face with "hey, here are some worthless discounts for ya! Your loyalty means absolutely nothing to us!!!!"

I am 55+ myself and a customer over 20 years and in order to get a free phone ( like everyone else), I have to switch plans and pay MORE AND get less for the plan! How is that fair?? It's not and the long term customers you currently have will be leaving because WE are NOT Stupid.

rose5024

Same issue!! I’ve been with them for 14 years and they’ve taken away my $25 loyalty discount. They want me to lessen my plan and I’m not willing to do that!! Verizon does not appreciate my business so I plan on taking it elsewhere!!

Verizon_Support

Verizon values your continued loyalty for 14 years and acknowledges that unexpected expenses can be difficult. As Verizon evolves its plans and services to better serve customers, some older promotions are being discontinued. With these changes also comes new opportunities to get the best value for your services. We would be happy to review your account with you to make sure you are getting the best value and promotions for all your service needs. I am sending you a Private Note now so we can work 1x1 with reviewing your account.

-Kaye

Edamameandcheese

To value your customers, those that have been customers for more than 10 years should be grandfathered in and their discounts should continue. That’s how you keep loyal customers. Appreciate their business. Cuz we’re all looking elsewhere.

mrsdhud

Their discounts only help the essential people. Not the ones over 55. Or you have to live in FL !?????!

mrsdhud

These days, it's like discrimination. You have to have a cell phone, a Smarphone. You have to have the Internet. Get real!! Alot of older people can't change their ways. They don't know all this new technology and can't Afford it in Social Security!!!!!