Fios order pending

wbusse1347

I've had an 'order pending' on my account for several YEARS...

I have called about this repeatedly and all people I talked to told me they would take care of that... and it would take time to come off the account...
Nothing has changed.

CAN WE FINALLY FIX THIS, OR IS THIS JUST HOW YOU KEEP PEOPLE STUCK SO THEY CANNOT CHANGE SERVICES?

[Deleted User]

Hi @wbusse1347
,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.