VERIZON FIOS OWES ME MONEY. I am so frustrated . I need to speak to somebody other than customer service.

karmor444

I have tried multiple times to converse and/or text with Verizon's customer service reps. I have a billing issue that nobody can seem to fix. VERIZON OWES ME MONEY. I have asked to speak,with a supervisor/manager and that doesn't work. I have been a great customer for many years and I deserve better service. PLEASE HELP. Who can help me and get my billing corrected and give me my money back.

[Deleted User]

Hi @karmor444
,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.