Just had an unusually delightful troubleshooting session with Ed from Tech Support in Delaware. I've been so used to dealing with Tech Support that reads from scripts, and really doesn't know what they're doing. Working with Ed was very refreshing, as a retired Navy Chief who worked in the IT field it felt like old times. It's been a while since I've worked with a knowledgeable expert who understands how to troubleshoot. Hopefully, Verizon understands the asset they have in this man.
