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Phone not receiving calls during Sleep mode

Ever since the software upgrade my phone sometimes does not receive incoming calls when it's in sleep mode. It doesn't wake up, ring, buzz or anything. It doesn't record the missed calls in the Call Log. And if the caller left a voice message, it doesn't show the voice mail puzzle piece in the unlock screen.

This afternoon my wife tried calling me while my phone was asleep (screen saver on , but not powered off).
She was using her ATT wireless. We were in the same room, and she had here speaker on. So I could hear
her phone dialing and my line ringing. Nonetheless, there was no response from my phone for several rings. So I pressed the right side button, woke up my phone and unlock it, then it began to ring!

Later I tried calling my phone from my work phone while it was sleeping. It woke by itself up and rang immediately. This was an ATT land line.

What is going on?

I looked through every menu I could find to see if there is a setting I need to change. I can't find anything relating to this problem. Could it be an issue with Verizon vs ATT Wireless?

I would greatly appreciate any help!

Comments

wardcst24

There is another thread on this I am having same issue

I have sent it in 3 times to Samsung

1st they put ED01 software on

2nd time they put on ED03

It is currently at Samsung will post when I here from them as of yet they keep sending it back and say it works

the key is to let it go to sleep it took me about a month to figure out what was happening

and since i have been sending it in another month+

I am about ready to get rid of this phone I paid 549.00 and the phone does not work Every thing else is great but not phone

my dumb phone I am using while the smart phone is in the mail Over a month has not missed 1 call

wardcst24

trntl wrote:
Ever since the software upgrade my phone sometimes does not receive incoming calls when it's in sleep mode.   It doesn't wake up, ring, buzz or anything. It doesn't record the missed calls in the Call Log.   And if the caller left a voice message, it doesn't show the voice mail puzzle piece in the unlock screen.

This afternoon my wife tried calling me while my phone was asleep (screen saver on , but not powered off).
She was using her ATT wireless. We were in the same room, and she had here speaker on. So I could hear
her phone dialing and my line ringing.   Nonetheless, there was no response from my phone for several rings. So I pressed the right side button, woke up my phone and unlock it, then it began to ring!

Later I tried calling my phone from my work phone while it was sleeping. It woke by itself up and rang immediately. This was an ATT land line.

What is going on?

I looked through every menu I could find to see if there is a setting I need to change. I can't find anything relating to this problem.  Could it be an issue with Verizon vs ATT Wireless?

I would greatly appreciate any help!

I have not found a fix yet

I have done 2 factory resets,deactivated it 5-6 times and reactivated it to reprovision

Sent it to Samsung 3 times updated PRL several times.

Hope Samsung sends new Phone but it may not be phone it may be there software.

If any one has a fix I would be very Grateful.

I suspect Samsung would be also they do not seem to be able to fix it.

unknown

I have escalated this issue to our product development team to be looked at. I have heard several things with the Froyo update on the Fascinate, but this is the first. Beyond wiping the phone, there is not much else you can do that's software related.

Please keep us posted on any word from Samsung regarding this issue, and I will do the same. Have you had a replacement yet? Software updates can cause this issue, but if it can't be fixed, a replacement would be the best option that I can think of to solve the problem.

wardcst24

MikeS_VZW wrote:
I have escalated this issue to our product development team to be looked at. I have heard several things with the Froyo update on the Fascinate, but this is the first. Beyond wiping the phone, there is not much else you can do that's software related.

Please keep us posted on any word from Samsung regarding this issue, and I will do the same. Have you had a replacement yet? Software updates can cause this issue, but if it can't be fixed, a replacement would be the best option that I can think of to solve the problem.

Just got a email from Samsung they said it would not DL software/ prl which is not true this is the same thing they did the last 2 times

Put the software on and send it back this is not fixing the phone this is sad.

I will give them a break and see if it works and post back

I do not no how reinstalling the same software a 3rd time will get any different results that is insane why they think it will work any different on 3rd try .

Than they asked me if I had insurance I said why they said so I can get it replaced I said I have only had it 4 months and it has a one year warranty why would I need insurance I have never dropped it or any thing why would I want Insurance to replace a phone that clearly is a defect in manufacture
They said we just repair them not replace them

To me it looks like they can't repair it and want to have someone else pay to replace it

akwest66

Since the update there have been a few times when I have the phone two feet away from me but I do not hear it ring and all of the sudden see I have messages. Very perplexing. Never did this before the update.

wardcst24

akwest66 wrote:
Since the update there have been a few times when I have the phone two feet away from me but I do not hear it ring and all of the sudden see I have messages. Very perplexing. Never did this before the update.

To tell if you are having this problem - check the call log if the call shows in the call log you do not have this problem

If it does not you do

wardcst24

HeyChrisA

I am having this same problem. Since the update I miss almost all of my calls.

wardcst24

Got my Fascinate back from Samsung for the 3rd time.

Still same problem.

Called and got transferred to Executive Customer Service they are replacing my phone.

I will post after I get new one and let every one know if this fixes the problem.

nickjr

wardcst24 wrote:
Got my Fascinate back from Samsung for the 3rd time.
Still same problem.
Called and got transferred to Executive Customer Service they are replacing my phone.
I will post after I get new one and let every one know if this fixes the problem.

Great let us know, several of us have experienced this issue at least once.

wardcst24

I see there is a new update for this problem it is ed04 my phone is in the mail for the 4th time so i can't see if this works

Hope it helps everyone

patlin

Same problem. I am getting voicemail alerts with no phone ringing and no missed call in call log. Also when calling the other fascinate in the household it is also frequently going to voicemail with no ringing as well. It almost seems pointless to call Verizon when I am just going to get a runaround.

wardcst24

patlin wrote:
Same problem. I am getting voicemail alerts with no phone ringing and no missed call in call log. Also when calling the other fascinate in the household it is also frequently going to voicemail with no ringing as well. It almost seems pointless to call Verizon when I am just going to get a runaround.

Don't try Samsung either been sending my phone in for almost 2 months and all they do is reload software and send it back

Not one out of the 5 times has been a fix

starnuzzer

I was sitting right next to a friend this evening that has a Samsung Charge. He got a call about the same time I got a voicemail from my daughter who called and my phone never rang. I called her back and the call dropped, called her back and it dropped again. The entire time he was on a call with NO problems! He also has Verizon. Makes no sense if we are all having these problems they need to ditch this phone!

wardcst24

Zakth

This is a well know issue ever since ED01, none of the software updates released since that time has fixed this issue. Doing a factory reset WILL NOT fix this issue so do not waste your time. Also, sending in your phone only to receive the same software WILL NOT fix the issue so don't waste your time with that either. Right now the only option is to wait for a software release that actually fixes the issue or have VZW replace the phone with a similar model. Sadly, it's not likely they will replace the phone without running you trough the hoops. I am happy with my Fascinate for the most part but it seems like every time the release a software update for this phone something else breaks - that's one reason I changed from my BlackBerry Storm.

Mickey1229

I have had my Fascinate about 1 week. I am having the same issue that you all are having. I have missed numerous calls, get voice mail notification but call is not in log. This is very frustrating! After reading all of the posts on this forum, it looks as if Verizon and Samsung have not been any help. I am really beginning to miss my old reliable Blackberry Curve.

unknown

Hello Community Members:

I am updating as many Fascinate forums as I can with the following info:

The new software is out! ED05 is being released starting today! Please update your phone whenever possible. Here's the link for for software update details.

Here are some highlights:

Improved to properly receive incoming calls.
After sending a multi-recipient SMS message, single-recipient SMS messages will send correctly.
SMS message reply is sent to the correct recipient.
Google Books is now preloaded.

If you check for new software, and no new updates are available, please try again the following day. Thanks for your patience on this.

wardcst24

I have been running it for at least a week

It also fixed my battery problem

unknown

Shaweet!

I actually used you as an example to a customer wardcst24. I said someone actually was able to flash the new ED05 software onto their phone early (not through a supported VzW channel of course), and they confirmed it fixed the issues. I was confident that it would fix the missed calls, but I'm glad that the battery issues are resolved too.

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