* 3/17/2025 opened Verizon wireless promotional unlimited account and approved for $1000 trade in any iPhone plan. I was on the phone for two hours to get $1000 and to activate my account. I was informed the phone was approved and can be pick up at location near me within 24 to 48 hours. 3/25/25, customer service confirmed there ‘s no more promotion deal and I need to upgrade my plan and pay over $500 to get iPhone 16e and not the iPhone 16 pro. I was told there was a miscommunication and the rep did not activate the order for the phone , she texted me the account number instead of the order number. Verizon can’t give me the promotional deal , it had ended. There was a miscommunication, a credit check need to perform and I can only get iPhone 16e and need to pay over $500 for the phone . The account was approved and they will not honor the $1000 trade in plan. I want to file a complain and opt to different carrier. I am a home internet and a Verizon customer for more than ten years. So disappointed, I think the sales rep mislead me into opening an account and she made a mistake .The solution provided by Customer service is “we can assist you to transfer your account to a differ carrier”

$1000 trade in issues

3/17/2025 opened Verizon wireless promotional unlimited account and approved for $1000 trade in any iPhone plan. I was on the phone for two hours to get $1000 and to activate my account. I was informed the phone was approved and can be pick up at location near me within 24 to 48 hours. 3/25/25, customer service confirmed there ‘s no more promotion deal and I need to upgrade my plan and pay over $500 to get iPhone 16e and not the iPhone 16 pro. I was told there was a miscommunication and the rep did not activate the order for the phone , she texted me the account number instead of the order number. Verizon can’t give me the promotional deal , it had ended. There was a miscommunication, a credit check need to perform and I can only get iPhone 16e and need to pay over $500 for the phone .

The account was approved and they will not honor the $1000 trade in plan. I want to file a complain and opt to different carrier. I am a home internet and a Verizon customer for more than ten years. So disappointed, I think the sales rep mislead me into opening an account and she made a mistake .The solution provided by Customer service is “we can assist you to transfer your account to a differ carrier”

Accepted answers

Verizon_Support

Pingkitty, we value you as a customer and this is certainly not the expeience we want you to have. We'd love the opportunity to have a look at the account information and provide you with clarification and support regarding the upgrade to your new iPhone. Let me send you a private message to provide you with support.

-Art

Pingkitty

Please send me a private message to help me out.

All comments

Verizon_Support

-Art

Pingkitty

Please send me a private message to help me out.

Pingkitty

Please send message to help

Mmott55

I was promised trade in credit. Sent items with label Verizon sent me now no one will help me. Forced to pay full price.

Verizon_Support

Mmott55 thank you for reaching out. I have sent you a PM

-Harry

dylanjramos

I went to trade in my device and the promotion literally popped up in front of my face and said that I would qualify for $1000 dollars towards a new phone so long as I switched to the unlimited ultimate plan and locked in to a 3 year deal. I said fine no problem, locked into the three year deal, got the new phone and traded in my old one. fast forward a couple of hours after trading in my old phone and I get an email saying that the trade in value was adjusted to 90 dollars because "Your active plan does not qualify". How could my active plan not qualify for a promo that was literally shoved in front of me when I went to trade in? they knew what my plan was before offering it to me. So now I am locked in to their highest tier plan for 3 years for a 90 dollar discount over three years? 2.50 off my bill per month?

Oh and when i reached out via chat to get it fixed I was on there for an hour with them saying that they are working on fixing it and then, unceremoniously, my messages stopped going through to them... I am infuriated with this company.

Verizon_Support

Hi dylanjramos: we are so sorry to hear that you're encountering issue with your promotional credits. Although uncommon, it looks like the trade in value was adjusted to retail price. Please allow us the opportunity to investigate this further, if all qualifications have been met, we can process a promotion correction and have the value updated. Be on the lookout for a Private Note from us offering additional support.