They took my like new one year old phone as a trade in promo and then later said it didn't "qualify". I didn't get the credit or my phone back. What's up verizon??! I've been a customer for 25 yrs and you pull this.
Thank you for being with us for over 25 years. We're sorry to read that you're having difficulty getting this promotional value. We always want you to get any promotion that you qualify for, so we're going to send you a private message where we can work out the details.
-James
