I recently switched from the old VMS100 to VMS400ATV with the Fios TV+ boxes. Nothing else changed in my plan - I was an old "triple-play" customer. On the chat, I specifically asked the rep if there were any changes in my bill after swapping out the boxes. Nope, they provided an estimate that was a few cents different than my previous months. I return all of my old equipment and swap everything out. Next month's bill comes - wham - discounts are gone and $2 more per box. Now, I have to waste my time and Verizon's time on a call next week in order to reinstate the previous discount. My question is - why does Verizon treat its customers like this? If I didn't check, I would be paying an additional $25/month with no change in service. Is it just a problem with their system. In order to get this setup and the billing figured out, it took me over 1 and a half hours on chat support. I have the transcript so I have what the rep stated. I've been with Verizon for a good 15+ years. I just can't figure out the strategy there. I'm likely over-paying for services that I don't need anyway, so it was probably to Verizon's benefit that they kept me a happy customer. Now, I'll be hyper-focused and looking into *all* options - including reducing service or going to another provider. I guess that's worth an extra $25/month?
