Called in March 17 to drop from tv, phone and 1gig to just 300 meg internet alone due to finances. March 19 I turned in the equipment as I was instructed an got a receipt, thank goodness. Later I get an email " your Verizion Fios order changes are confirmed with a new 300 Mbps Fios service at $ 59.99." Discounts made it $49.99. I spoke with Lifeline and qualified for discounts but had to change account name to get them since my partner had passed. I have been paying by auto pay from my bank for years. I get an email bill will only be $20.00 with all discounts. March 20 I get email that says I am now the owner of the account. Tried to call Friday but failed to get through. Sunday I receive an email I owe $189.61, which after calling several times they still say it covers 3/22 to 4/21 service and say let me explain to you. How can I owe for services starting on 3/22 when I turned the equipment in 3/19 ? No matter how I explain it, they have an excuse that I must pay $189 even though my internet speed dropped to 300 meg on the 19th or 20th. This isn't right. I have talked to supervisors, supposedly, to no avail. Even paused auto pay 3/24 until this was corrected, but they took a payment out of my account saying I paused the new account and not the old account. IT'S THE SAME BANK ACCOUNT and I said not to take anymore money out of my bank account. I called a supervisor, got the same excuses, told her my bank let me know Friday they had still made a withdraw, against what I said and to put it back until this was corrected or I would sue or press charges. She said 24 to 48 hours. Didn't happen. Today, 4/4 I have called again, got the same let me explain how you owe services when you turned in that equipment a week earlier. So here I am. It's a shell game. They change a date, reword a phrase, forget what a rep said or lied about but that's all ok. YOU OWE US MONEY is all they want to say. I hope the Verizion rep sees this and sends me a message. Sorry so long.
