Can't Locate All Set Top Boxes To Return

rocketman461

Hi,

I recently changed my Fios account from Fios TV to Internet Only and now I have to return my old Set Top Boxes.

My problem is that, when I originally got Fios TV, my Dad was set to move in with us and I ordered him an STB. He passed away about a month later and we never used that STB.

We changed his room into my wife's home office and I put that I put that STB in a "safe place", in case we could use it elsewhere in the future.

Fast-forward 8 years to this week, when I now have 30 days to return the STBs and I'm recovering from a total knee replacement and can't remember where I put Dad's STB.

Question - If I return the STBs of which I know their location and pay the fee for Dad's "missing" STB now, can I get refunded for that fee when I am able to locate the STB?

Thanks,

rocketman461

VZ_jenn

Hi rocketman461, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.