Rebate and up to $800 to pay off phone from previous carrier

1) I am looking for the area to submit my final bill from my previous carrier so that I can get the rebate to pay off my device.

2) I started service 4/1 with 4 lines, and just got full access to My Verizon account today. I completed the $200 rebate for my device (the main device)- how do I complete it for the other 3?

Accepted answers

pbirditt1175

And that was how I ordered- online.

All comments

Verizon_Support

Hey there, pbirditt1175, glad to hear you're able to take advantage of this promotion! To make sure we're on the same page, were you able to provide your billing details for all of your numbers at the time you started service with Verizon? You mentioned you were able to submit one of your rebates. Was that available for you to fill out through your My Verizon account?

-Lauren

pbirditt1175

I have not received any info on how to submit bill from previous carrier as of yet. Can you assist me with that? I was advised I had up to 30 days to submit bill from previous carrier.

---I ported 4 lines/numbers into verizon- so is that what is needed to provide billing details at time I started service?

pbirditt1175

I have not received any info on how to submit bill from previous carrier as of yet. Can you assist me with that? I was advised I had up to 30 days to submit bill from previous carrier.

---I ported 4 lines/numbers into verizon- so is that what is needed to provide billing details at time I started service?

SynthpopAddict

Hi, I'm a little confused. You are mentioning 2 different promotions. One is the pay off your former carrier contract up to $800. The other one is the switcher rebate $200 to port into Verizon from somewhere else. Promotions cannot be combined, so unless some of your 4 lines were signed up with one offer and the others were signed up for the other offer...

If you were signed up on at least one line for the $800 offer, I'd suggest logging into My Verizon on a computer and not a mobile device. Then look for wherever your orders or offers are kept to find the place to upload the bill details.

pbirditt1175

Well that is absolutely horrible! I specifically clicked on the "up to $800 to pay off devices" area when I signed up for new service. I'm seriously regretting my decision to switch to Verizon!!!!

Verizon_Support

Hi, once you have the last bill thats when we can submit it. Please send me a PN so I can further assist you.

Verizon_Support

Sending you a Private Nore. --Ross

Verizon_Support

Hello pbirditt1175, we want to help review your pay off your phone offer promotion. So, we can better assist, we will be reaching out via Private Message.

-Sarge

RJF191

I also have this problem. Ported three lines over from AT&T (about a week ago). I only need to submit the device payoff for two lines, but was never given a link to upload my last bill from AT&T. Order was placed online. The chat help is pretty much useless and so is the phone help. They told me to wait 60-90 days for the link when the terms of the offer said it has to be submitted within 60 days! Luckily I took a screenshot of the offer, offer terms, all the chat screens, etc. so I can explain to corporate if I can't get this resolved in a reasonable amount of time. After dealing with their "customer service," compared to AT&T, I'm not impressed. Seems like it's all outsourced overseas and there's no training or accountability. Hopefully, one of their employees can private message me on here and help me get this resolved before escalating further. I'll update everyone either way.

Verizon_Support

Hello RJF191! I'm sending you a Private Message here so we can assist.

-Josh

SquidosorusPhone

I also never received anything on how to submit. I had reached out to Verizon about 5 times asking what to do and no one could give me an answer. Please reach out to me so I can be helped!

RJF191

Just providing an update on my post regarding trying to claim the phone payoff offer. I was contacted by Verizon reps via private message, attached my AT&T bill and the reps claim they submitted the rebate on my behalf. However, the rebate doesn't show up on my Verizon account page under the Rebate Tracking page nor did the reps give me a tracking number for the rebate submission.

I'm about six weeks from the date they reportedly submitted the rebate on my behalf, so if it hits eight weeks I'll escalate to corporate directly and also advise my state attorney general's office about the misleading advertising. There's no reason it should be this hard to claim a rebate that was prominently advertised on their website. I feel sorry for everyone going through this!

pbirditt1175

Same!!!! I Still have not received any details on how to submit final bill either- and I ported at the beginning of April, so I'm almost certain they will use that timeline against me. Definitely regretting falling for what feels like a dupe!

Tresmith122

Dealing with this issue right now. There seem to be major issues applying this promotion for purchases online.

Chat support is painful

Verizon_Support

We definitely want you to get your promotion. I am sending a Private note so we can assist you.

-Kaye

pbirditt1175

And that was how I ordered- online.