No coverage at home

I just got off a chat with customer support. Bottom line is that I have little to no cell coverage at my house. It's always been spotty, but it's getting worse. Their solution was for me to upgrade my service to a more expensive plan so I can get higher priority on the tower. Is this a thing? I'm paying for service I'm not getting and the solution is to pay more so I can jump the line in front of other customers? My friends with T-Mobile and AT&T have more bars sitting side-by-side on my kitchen table than I do. Verizon finally offered to sell me a signal booster, but, again, not something I should have to pay for.

I have 3 iPhone 11s, which are 4G only. I thought there'd be less traffic on the network with more customers upgrading to 5G. Has Verizon stopped supporting 4G or are they loading more onto the network to force you to upgrade? Did I upgrade into a plan that's 5G only?

Accepted answers

Albrean_VZ

Hello pcmac3000, Im sorry you are having issues with signal in your home & we understand your concern. We want to make sure that you have the coverage that you need. With the Network extender--- this acts as a mini cell tower that enhances and boost your network. Many things may interfere and can be the reason to why you are not receiving much signal in your home. Rest assured that the Verizon LTE Network Extender can help with this issue. To learn more about it please click the link.

All comments

Verizon_Support

Hey pmac3000, thank you for reaching out. We definitely still support both 4g and 5g signal. We would like to take an opportunity to see what is going on. We will be sending you a private message and go from there.

-Rosie

pmac3000

Still no resolution to this issue. A representative messaged me to "go over my plan." What does my plan have to do with whether or not I get a usable signal?

Albrean_VZ