Im really done with verizon.
Let me explain.. I received a “trade in your phone any condition, & get a new iphone 16 on us for NEW AND EXISTING MEMBERS (999$ credit) so i went to the store to redeem it, because my phone is old and cracked. They first told me i was not eligible since i was still “new” and didnt have enough financing. This was in the beginning of april, and was told that it would be available in a couple days and to call back on the 16th, after the 16th i called and was still told i was still not eligible for the same reasons & that it will come up around the 23rd.. so i waited again and called they told it it was not going to be available until i paid my bill.. which i did on the day before it was due , then they told me that im on a cash only policy or whatever & WAS STILL GIVEN THE RUN AROUND. I called again later today and they said my financing was maxed out because of my home internet…??
I was then transferred to another lady in a different department and she told me i was only able to get the phone if i was approved for the verizon credit card.. im honestly so fed up with verizon. It was MULTIPLE TIMES i was falsely assured when my financing was available.
No where in your promotions say you need the credit card, and it says its for new and existing customers. which i am relatively close to both. All i wanted was a new phone but you’re no help.
