Escalation needed

Andreadaawn

I started a trade in on April 18th and still have not received a resolution. I even have a case with "executive relations" but the agent and her team are not updating me, resolving my issue, or doing anything helpful! How can I escalate beyond "executive relations" as they are avoiding my concern

Verizon_Support

We had sent a Private Message to continue the discussion related to your trade-in and account concerns. Because this is specific to an individual account, we will need to continue in Private Message to fully resolve any issues. Please contact us if you still need support.

~Izzy