Verizon Didnt Provide PIN for Pre-paid debit card

I have called multiple times without any response from Verizon on how to obtain my PIN number for the $800 virtual debit card the sent me after switching to Verizon. I followed all of the steps that were in the email to activate the card, there was no instruction on how to create a PIN number.

Verizon makes you jump through hoops to receive their promotional offers. I am starting to believe that they dont provide you a PIN as a strategy to recollect the money. The card loses its balance if its unused after 6 months. If I dont hear back from someone from Verizon soon, I will be talking with lawyers, BBB, and any other governing agency that I can.

Accepted answers

Verizon_Support

Hello, we reached out via Private Message to address the issue you were having with the card you received. Since this issue is specific to you and the card you got, we’d need to continue via Private Message to resolve the situation. If you still need assistance, please reach out to us.

-John

All comments

Verizon_Support

Hi there, we would love to help out. We understand how important it is to receive the PIN for your virtual card. Send us a Private Message so we can access your account to assist with this issue.

-Cynthia

SynthpopAddict

Is there a number you can call or a 3rd party website you have to register an account for the prepaid card? It's been a long time since I used one of those cards and it was for something completely unrelated to Verizon, but I recall having to sign up at some virtual wallet website to get the card going.

Verizon_Support

Sending you a Private Note shortly. -Ross

Verizon_Support

-John