My call filter suddenly stopped working today. Now it just grinds on and on saying "Checking account status... please wait". I have deleted and reinstalled the app. Still nothing.
Also, the Verizon Protect locks up after opening.
How do I fix this?
Our Device Troubleshooting Assistant is available 24/7 to help our customers answer common questions and fix many issues: https://www.verizon.com/support/devices/#mobile If you still require assistance or have any questions, please contact us for support.
Hello wwlove, we'd like to make sure that our Apps are working correctly for you. We'd like to help you troubleshoot the issue. Is your device up to date with all system updates?
-Luis
Yes, I keep the device updated.
wwlove, thank you so much for this info. What is the make/model of your phone? What is the software version showing currently?
-Natasha
Hi wwlove, you can try reaching out to the Call Filter & Verizon Protect team directly by sending them a email (email address listed on the App Store). They would need the app version and phone number affected. If you are unsure of what app version you have, for androids: Settings>Apps>the app name>App info with the version at the bottom and for iOS: Settings>General>iPhone Storage >app name>App info with the version at the top. In the meantime does the 'Manage Call Filter' feature work in your MyVerizon app?
