Promo

I don't like being lied to or having false information given to me.

I received this message

Verizon: , great news! Get Samsung Galaxy S25 on us (up to $800 in value). When you trade in any phone from your account, any condition guaranteed. Keep your current plan and enjoy a 3 year Price Lock guarantee (price guarantee excludes taxes and fees). Visit m.vzw.com/GS25series (data charges may apply) or call 800.366.4365 to learn more. Limited-time offer. Trade-in & add'l terms apply. Reply 'X' to learn how to opt out.

When i went in to do the upgrade on one of the lines on my account it said

This phone doesn't qualify.

What happened to in the bottom message, any phone in any condition. The phone I was trying to upgrade is a working phone that is currently used on my account. I've been received a text message with the same information. This really lowers the trust that I have had in verizon. I have been with verizon, clear back when it was airtouch, and have always had trust in the company And the network. But starting to receive false statements and false messages is really lowering that trust.

Accepted answers

Verizon_Support

We had sent a Private Message to continue the discussion related to the promotional text message you received. Offers are specific to an individual account, so we will need to continue in Private Message to fully review the details of the promotion and your existing plan. Please contact us if you still need support.

For general information around our Trade-In FAQs click here: https://www.verizon.com/trade-in/faq/

~Izzy

All comments

Verizon_Support

Hello JEFCRO93 we want to ensure our customers are getting all promotions that they may qualify for. We will send you a private message so we can take a deeper look into what may be happening.

-Toni

SynthpopAddict

I believe the OP has a valid concern. While the fine print has disclaimers about what makes of phones qualify, it would be better if the promotion indicated specifically what phones qualify, instead of saying "any phone in any condition".

Melas_T

I have this same "offer" and am trying to upgrade my s22 (which said it's an eligible phone when I checked!) that is also currently being used on my account. However when I get to the checkout page, the monthly discount is no longer there even though the previous page says it is. This is ridiculous and quite literally FALSE ADVERTISING! Our phones were brought to Verizon unlocked & paid for in full through Samsung's website when they came out. Again, I do have an eligible plan and phone according to Verizon (via small print and phone checker) so what's the deal??

Verizon_Support

We would be happy to help look further into this with you. Sending a private note now

-Anthony

Verizon_Support

For general information around our Trade-In FAQs click here: https://www.verizon.com/trade-in/faq/

~Izzy