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Unable to Block Number

mtbr54

When I try to block a number under "Block calls and messages" I get the error "We are unable to block (number) on this device(s): (my phone number)". But I get the same error with my phone number no matter what phone number on my account I'm trying to block it on. I get the error in the MyVerizon App and on the website.

I just spent an hour texting (though I said I wanted communication via email) with support for them to just continuously tell me how to block the number doing all the steps I was doing even though I kept telling them I was getting the error. I've blocked numbers before and I know you're only allowed 5 but to my knowledge I have 0 blocked but the app and website don't show me any blocked numbers or even the history of blocked numbers like the support video claims. I told support all this and said it seemed like an IT backend issue for them to say they understood and send me the instructions on how to block the number again all the same steps they sent before that I had been doing before I contacted them.

So am I crazy that I can't block the number I want? I've blocked it before for the 90 days without issue.

Accepted answers

Verizon_Support

We had sent a Private Message to continue the discussion related to your call blocking issue. This issue could be specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support -Adrian

All comments

hncasella

You're not alone. My blocked list isn't even showing up. When I try adding a fifth number to test it, all of the content in the middle of the page just disappears altogether. I've tried accessing the Blocks page through desktop PC and mobile and MyVerizon app. The entire blocking feature seems to be bugged out for the moment. Not sure if anyone else is experiencing this.

Verizon_Support

I know that it is important to be able to manage blocked numbers for your devices, mtbr54. I am sorry to learn that you're getting an error message when trying to do this both online via My Verizon, and via the My Verizon app. Additionally, it is concerning that you were not able to receive the support you needed, and I am here to turn this around. I'll need account access to take a look into this, so please be on the lookout for a private message from me, so that I can help.

-Joseph

Verizon_Support

We want to make sure you get the support you need when using our services. We are sending you a private note to gather more details.

~Pam

Sunnybunny2

I’m having the same issue. I’ve had 2 numbers blocked on one of our devices through my Verizon for about 5 months and they do not show up anymore. I know the blocks expire and need to be reapplied periodically but when I go through the usual steps to block them I get that same message: "We are unable to block (number) on this device(s): (my phone number)" no matter which device I select. Also seems there’s been some rearranging on both the app and the website recently so everything has been more difficult to find too. I just want to make sure these numbers are in fact blocked- super frustrating!

SynthpopAddict

What about blocking the numbers via the phone app on the devices themselves? If you also have them blocked directly on the devices, maybe it's causing a conflict with the MVA blocking feature.

Verizon_Support

Hey there Sunnybunny2, please use the steps outlined in the Block and Unblock calls Verizon website to help with your numbers needing blocking:

https://www.verizon.com/support/block-unblock-services-faqs/

-Sarge

Sunnybunny2

Thanks, but unfortunately those are the steps I’ve been following and still get the error message I mentioned. I’ve also blocked the numbers directly on the device but being my child’s phone, I want to make sure there are no accidents and they can’t be unblocked by my child. Yes I’m aware I can also use parental controls through screen time to control contact editing but I don’t want to limit that for my child so it’s really inconvenient not being able to use the services I pay for in the way they should work. This seems to be a website functionality issue and not user error, and the only responses I and others are getting are to follow the same steps we have been.

ccdub

I'm having the same problem trying to block a number on my daughter's phone - it says "unable to block xxxx number on this device - then it lists the main number on the account (not my daughter's number) I tested it with different phones and different numbers and get the same error message each time.

Has anybody gotten any help other than the suggestion to follow their procedure which we all are - and it doesn't work??

Verizon_Support

Hey there, ccdub, we know it's important to be able to add blocks as needed. So we can better assist, we will be reaching out via Private Message.

-Lauren

Zoeyb

Same here. I talked with a Verizon rep for over an hour. She kept telling me the steps as well and eventually thought it was fixed but the person is still leaving me voicemails under the Blocked messages tab. Ugh.

Verizon_Support

l.bern26

I have the same problem and it is useless. Verizon takes money and offers features that customers cannot use. We are unable to block xxx-xxx-2524 on this device(s):

ABSURD!!! I need to block this individual and I am waiting to go to court because I am being harassed I have already blocked them under my contacts but they are still able to text through a group chat. I was told by a Sergeant to do it through my carrier. Obviously they don't know that VERIZON doesn't allow their customers to do so.

VZ_jenn

Hi @l.bern26,

As the Community undergoes backend platform updates, we recommend reaching out to one of our official support channels for any account-specific assistance listed below. Our teams are ready to support you. Thank you.

Instagram: Instagram.com/Verizon (Pre-paid excluded)
Facebook: Facebook.com/verizon
X (Twitter): x.com/verizonsupport

theroseangel

I am having the same problem. I spent 2 hours on the phone and it is still not resolved.

This have been an issue for over a week. I am still waiting to speak to a supervisor and they keep on telling me they are on another call.

mvernlinkz02

No, you’re not crazy — this sounds like a backend/account issue on Verizon’s side, not user error.

A few things point to that:

You already know how to use the blocking feature and have successfully used it before.
The error happens on both the app and website.
It happens regardless of which number on your account you try to block from.
The system claims it “cannot block on this device” instead of saying you reached the 5-number limit.
Your blocked list/history isn’t displaying correctly.

That combination usually means one of these:

Verizon’s block list database for your line is corrupted/stuck
Old expired blocks never properly cleared from the backend
Spam Controls/Call Filter provisioning on the account is broken
There’s a sync issue between My Verizon and the actual network-side blocking system

Regular frontline chat support often just follows scripts and can’t access the tools needed to fix provisioning issues.

What usually works:

Ask specifically for “technical support” or “tier 2” instead of general customer service.
Tell them:
- the issue occurs on both app and website
- multiple numbers tested
- blocked list appears empty
- error persists after previous successful use
- you believe the “block feature provisioning” or backend block database needs to be reset
Request they:
- remove/reprovision Call & Message Blocking
- reset Verizon Call Filter services
- clear stale blocked-number entries on the backend

You can also try:

Removing all Verizon Call Filter features from the account temporarily
Logging out/in to My Verizon
Clearing app cache or reinstalling the app
Waiting 24 hours after any account changes

But honestly, since it fails everywhere, this is very likely server-side.

A concise way to explain it to support:

https://www.datacorelookup.com/

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