Trade in Promotion

I got this email from Verizon today. I feel I was conned. The store gave me many assurances about the value of my trade-in, an iPhone 12 Pro: $850.00. Now they are stating my value is $65, and the reason is that "Device was not active on traded promo account for the required 60 days".

We’ve reviewed your trade-in device for order number 1414020. The device didn’t meet all the requirements of the original trade-in estimate, so the actual trade-in value had to be adjusted.

Accepted answers

Verizon_Support

Resolution Update: By partnering with Support, the trade-in concerns mentioned in this post were resolved. If others encounter similar problems with an incorrect trade-in value, common factors can include system delays, a different trade-in device received, moving to an ineligible plan, and/or system issues.

For anyone facing a similar issue now, we recommend reviewing this link for more details around our trade-in FAQs: https://www.verizon.com/trade-in/faq/

If you still require assistance or have any questions, please contact us for support.

~Izzy

All comments

Verizon_Support

Hello jobrocato! I would be concerned if I received an email like this as well and am happy to help look into this for you. I'm sending you a Private Message here so we can assist.

-Josh

Aj105

I got this same email from Verizon on 5/20/25. I ALSO feel I was conned. My device, an iPhone XR, was in use on my account since fall 2019! They quoted the value at $31 and stated -

We’ve reviewed your trade-in device for order number 17112297. The device didn’t meet all the requirements of the original trade-in estimate, so the actual trade-invalue had to be adjusted. Reasoning - “Device was not active on traded promo account for the required 60 days

Verizon_Support

Hey there Aj105. We are here and ready to help. We will send you a private message to assist further with your trade in promotion.

-Toni

Verizon_Support

For anyone facing a similar issue now, we recommend reviewing this link for more details around our trade-in FAQs: https://www.verizon.com/trade-in/faq/

If you still require assistance or have any questions, please contact us for support.

~Izzy