After a series of bad experiences with Verizon, including in a local store, I don't trust them. A family member sees the headline of $1,000 trade-in and thinks, "Free iPhone16," which is $999.
how does this work? VZ website is misleading, IMO, confusing and complicated at best.
Does the customer pay for the new phone, let's say $999, up front, then get a monthly statement credit pro-rated over 3 years?
Does VZ require that we switch to a different plan?
Would appreciate any straight talk!