Carrier Issues

Wow, after being with AT&T since 2008, I finally switched over to Verizon and brought a total of 4 lines and 2 iPads. I’m regretting. My service is much worse. There are so many areas where I have extremely slow data, can’t sent texts and in Penn Station, my phone is useless. Can’t text. Can’t use the LIRR app to check schedules. It just hangs and hangs and I can’t wait any longer. Is there anything I’m missing? This is going to be a long 3 years.

Accepted answers

Verizon_Support

Our Device Troubleshooting Assistant is available 24/7 to help our customers answer common questions and fix many issues: https://www.verizon.com/support/devices/#mobile If you still require assistance or have any questions, please contact us for support.

All comments

SynthpopAddict

You mentioned 3 years, so I'm guessing you're postpaid. If you're on Unlimited Welcome, you're subject to deprioritization and also don't get to use 5G UW. If you have an iPhone, did you check that the carrier settings are up to date? It's possible when you are bringing your own phones that they were configured to suit your previous carrier.

Verizon_Support

We understand your concerns and would love to assist. Send us a Private Message so we can take a look at the account to help out.

-Cynthia

JKauf55

I did the same thing last week and EVERYTHING has been miserable! Can’t register for an account on MyVerizon app and every CSA I’ve dealt with has locked my account for the “24hrs” each day. Since I’m not under contract I’m moving everything back to ATT and paying the $30 more for it.

kmh16

These were brand new phones iPhones that Verizon gave to me. I traded in my old phones for new ones.

SynthpopAddict

What service plan do you have? As I mentioned earlier, if it's Unlimited Welcome, you do not get to use 5G UW and are on low-band 5G or 4G LTE depending on location. Low-band 5G runs around the same speeds as LTE, with the only difference being that the newer 5G technology can handle more devices at once. If you are on Unlimited Plus or Unlimited Ultimate and your internet is crawling along like that (apps timing out/spinning circle of death), then Verizon needs to check the provisioning of your account and possibly get you new eSIMs. I would also check for any software updates.

kmh16

I am an Unlimited Ultimate subscriber. I opted for the highest level because I have two teens in my household.

Verizon_Support

Hello, Khm16. Thanks so much for reaching out and we are absolutely here for assistance. Please share more info on your zip code and where this issue happens. I see you stated while on the subway. Where else does it occur? Indoors? What are the speeds that you are experiencing? Are you able to take a screenshot and post it?

-Natasha

Verizon_Support