Cell phone coverage uber staging lots ORD

As an Uber driver in the Chicagoland area, the network coverage is absolutely horrible in both TNP staging lots for drivers. I understand that there are 100’s of drivers at the same time using their phones, but it seems Verizon gets it the worse. I wish they would built more towers nearby. You don’t know how many times I’ve lost potential rides due to the lack of k of service. When accepting, it will time out because there is no service.

Accepted answers

Verizon_Support

Resolution Update: By partnering with support, we were able to determine the location shared was known to have limited Verizon services in that area. We’re always working to expand, improve, and provide the best network possible. Our Network Engineers will continue to monitor the area, and make improvements.

A helpful page which goes over some of the items that can impact network coverage can be found here: https://www.verizon.com/support/signal-concern-resolution/

If anyone runs into an issue with service, please contact us for support. -John

All comments

SynthpopAddict

Someone else posted recently that they were constantly having service issues on the west side of Chicago while riding the subway. These parking lots (?) where you are picking up rides, are you underground at the staging area? Because I'm guessing it is a concrete structure, which is already going to block cellular signal some, and if they've got you picking up rides from a basement area, not going to help.

Ac81IP

Nope, these lots are outdoors, open air. These are directly next to O’Hare airport.

SynthpopAddict

Wow. I'm shocked because airports typically have antennae mounted all around the property to make sure there's decent cellular coverage. Is your phone older, or your SIM/eSIM several years old? If you've got a phone which only runs on 4G or doesn't support all the 5G bands, it's time to upgrade. Another thing which can be problematic is if you're getting deprioritized on the towers. Unfortunately, cell phone service is often another one of those things where you get what you pay for.

Ac81IP

I have the latest iPhone 16 Pro Max. I have spoken to a few drivers here to say the same with Verizon. And I know it has to do with the number of drivers in the lot, because when there are few, signal is fine, once we have a packed lot, signal is gone. Verizon needs to add towers to handle the demand during peak times.

Verizon_Support

We are here to support you. Sending you a private note now.

-Cryssie

Ac81IP

Download speed was .55 mbps. Upload .14… garbage

Verizon_Support

We are here to support you. Sending you a Private note now.

-Cryssie

Verizon_Support

A helpful page which goes over some of the items that can impact network coverage can be found here: https://www.verizon.com/support/signal-concern-resolution/

If anyone runs into an issue with service, please contact us for support. -John