Phone set up

More of a complaint here but what the heck. I took my brand new phone into the verizon store at Arizona Pavillons for help setting it up correctly. First thing the guy tells me is that it will cost me $30.00. After some discussion I then asked to speak to the manager. The manager was also adamant about sucking $30.00 out of my bank account.

I guess it didn't matter that my mom had her phone set up for free 1 week prior to my visit. It also doesn't matter that I have been a loyal customer for 10 plus years. Further more it doesn't matter that I am shelling ouy close to $300 a month for 2 phones and a tablet.

Well guess what Verizon? T-Mobile is just itching to get me for a customer and this just might be their lucky day.

Accepted answers

Verizon_Support

Resolution Update: By partnering with support, we confirmed that Verizon offers services and support via corporate owned locations, and partnering locations which feature Verizon branding but aren’t corporate locations. These partners may have their own charges and fees, unrelated to Verizon products & services.

If you’re curious how to find Verizon locations corporate or partner, you can use our Store Locator here: https://www.verizon.com/stores/

If you need any further assistance, please contact us for support. -John

All comments

Verizon_Support

Thanks for letting us know. I am sending you a Private Note. -Ross

SynthpopAddict

There are fees for store employees to set up your device or transfer data from one device to another. At least the people you spoke with were being honest, because I've read of others who weren't told about the fees and went into sticker shock when they got their next bill.

I didn't use the Pink Logo Place all that long and had a BYOD, but if one company is doing such a thing, wouldn't be surprised if all the large carriers are doing it. I sometimes lurk at the other guys' websites and forums (Blue Logo Place retired their forums, but Pink Logo Place still has theirs), and from what I've seen elsewhere, things are pretty similar with service plan pricing and line activation fees.

Verizon_Support

If you’re curious how to find Verizon locations corporate or partner, you can use our Store Locator here: https://www.verizon.com/stores/

If you need any further assistance, please contact us for support. -John