I have been a Verizon FIOS customer for many years and before that my family was with Verizon's predecessor Bell Telephone since 1948. I turn ed on my brand-new television and had no sound. I changed channels, muted and then unmuted the sound, rebooted the set box twice, and turned the TV on and off three times. Sound came back on. I thought perhaps the set box was failing and should be replaced. I called for Tech Support three times before the AI phone system transferred me to tech support. Automated response said there was a 24-minute wait for an agent to answer. One hour later I was still on hold. Hung up and tried the chat line which rebooted the set box again for a 3rd time.
I think Verizon is deliberately trying to force customers to upgrade their equipment to wireless FIOS. Like when I had the old analog phone system, Verizon is purposely not maintaining the old systems to force customers to upgrade. Which by the way I read is no better than the system I have now. The only difference is it costs more for the wireless system.
